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• Manage execution of digital projects and change requests across LOS, SFDC, CRM, and integrations
• Ensure timely delivery aligned to business timelines and requirements
• Track project progress and resolve dependencies across teams
• Ensure uptime of core systems (LOS, SFDC, etc.) meets defined SLAs (≥95%)
• Drive reduction of system issues, defects, and recurring incidents
• Provide support during UAT, go-live, and post-production phases
• Drive reduction in open implementation issues and CRs
• Ensure timely resolution of production issues and escalations
• Monitor service performance and improve turnaround time
• Ensure adherence to IT governance processes, audit requirements, and controls
• Support reduction in internal audit observations
• Maintain documentation, logs, and compliance records
• Ensure timely patch deployment across SIT, UAT, and Production environments
• Validate deployments to ensure minimal defects and stable releases
• Coordinate with vendors and internal teams for smooth releases
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Technology Manager - Digital & Customer Engagement - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - MM at Tata Capital.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.