Employer Login | Partner Login | Candidate Login
WhatsApp Logo Chat us Call Logo Call us
← Back to jobs

Team Member - WBG HO / IPO / CIP - Operations

Kotak Mahindra Bank — Mumbai, MUMBAI

Apply Now
Experience 0-5 Years yrs
Age 21-35 yrs
Gender Both
Salary 3.8 LPA
Department Sales Loans
Product Loans

Job Description

Position Name: National Lead – Account Servicing, Wholesale Banking

 

DepartmentCMS Service Desk 
LocationMumbai
Number of Positions1
Reporting RelationshipsAVP – CMS Service Desk 
Position GradeDeputy Manager /Manager 

 

 
 

 

Job Requirements:
Post Graduate /MBA with 10-12 years of team leading experience in Account Opening, KYC guidelines, Account Maintenance and related Wholesale Banking products
Skills:
Job Role:

Kotak Bank offers a comprehensive range of Cash Management Solutions (CMS) to streamline the processing of receivables and payables for all types of businesses. These services are designed to optimize cash flow positions and enable effective management of business operations. As a subject matter expert at the Centralised (pan India) Service Desk 

  • Resolve queries related to collections and payments for all corporate clients efficiently and quickly

  • Provide instant solutions to customers with regards to Collections, Corporate Net banking, Payments RTGS, NEFT, IMPS etc.

  • Ensure follow-up and adherence to resolution within the defined service levels. 

  • Liaise with other departments like Operations, Tech Support, and Vendor teams wherever applicable and ensure the fulfillment of client requests within the defined service levels. 

  • Provide back-end support for offline processing, sending IMPS and NEFT transaction files, MIS, GST invoices, statements of accounts, MT940, and transaction advices by accessing internal systems during downtime or system failure.

  • Coordinate with various banks directly and with recall team internally for RECALL and chargeback of transactions

 

 

Job Requirements:
  • Graduate /Post graduate with 3 -4 years of experience in servicing
  • Ability to influence/Relationship Management Skills

  • Good communication skills

  • Working knowledge of Microsoft Office (Word, Excel & PPT)

  • Prior experience / interest in managing customer issues and resolution 

  • Attention to detail – for identifying operational misses and process gaps

 

 

More jobs in Mumbai

View all jobs in Mumbai →

More jobs at Kotak Mahindra Bank

View all Kotak Mahindra Bank jobs →

Frequently Asked Questions

What are the eligibility criteria for the Team Member - WBG HO / IPO / CIP - Operations job at Kotak Mahindra Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Team Member - WBG HO / IPO / CIP - Operations at Kotak Mahindra Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member - WBG HO / IPO / CIP - Operations at Kotak Mahindra Bank.

Is prior experience required for this position?

This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Team Member - WBG HO / IPO / CIP - Operations role at Kotak Mahindra Bank?

You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.