Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group
Kotak Mahindra Bank — Mumbai, MUMBAI
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Job Description
Main Responsibilities: GRM
- Handle dispute cases received through the MHA GRM Portal and secure timely action on GRM Cases within defined TAT.
- Approve GRM cases as per defined SOP basis customer due diligence
- Action on Revocation letter Provided by IO/LEA post investigation of GRM case
- Work together with MHA for technical issues, queries and escalations
- Guarantee TAT and quality is maintained for each GRM case
- Guide and train branches on raising dispute cases and resolving GRM related issues.
- Handle escalations from branches and internal stakeholders.
- Uphold GRM actioned MIS, dashboards, Repositories and trackers. Ensure submit reports to senior management on time.
- Respond to queries and calls from cyber authorities, branches and internal teams.
- Collaborate with a range of internal departments for system upgrades, process changes and enhancements.
- Ensure compliance with internal processes, regulatory guidelines and operational needs.
Required Competencies & Experience
- Grasp of banking operations, Regulatory guidelines and Compliance needs.
- Aptitude to run multiple tasks, prioritize workload and meet deadlines.
- Background in handling customer disputes, regulatory escalations and cyber fraud-related cases.
- Exposure to coordinating with internal stakeholders, branches, regulators and external agencies.
- Proficiency in MIS reporting, dashboard preparation and data analysis through portal
- Sound analytical, problem-solving and communication abilities.
- 2-5 Years of Background in banking operations, Customer handling, fraud risk management and grievance redressal functions.
- Exposure to digital banking processes, onboarding controls, Grievance handling and risk monitoring frameworks/rules will be an added advantage.
This Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group vacancy is based in Mumbai.
Frequently Asked Questions
What are the eligibility criteria for the Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Team Member-Transaction screening-HO & SUPPORT-Business Process Management Group role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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