Team Member-Central Monitoring Unit-HO & SUPPORT-Central Service Support

Job Description

Team Member – Central Monitoring Unit

1. The Central Monitoring Unit (CMU) is accountable for monitoring staff-customer transactions, pinpointing suspicious account sourcing patterns, strengthening NTB sourcing controls, and supporting risk mitigation initiatives spanning the branch banking network.
2. The position involves analytical review of transaction monitoring reports, investigation management, stakeholder coordination, dashboard preparation, and escalation of deviations to senior management.
3. The incumbent will work closely with Analytics, BPMG Field Teams, and other stakeholders to pinpoint risks, investigate deviations, and give actionable findings to management.
4. This job provides exposure to fraud risk management, branch controls, customer acquisition quality, and regulatory compliance monitoring.
5. Preparing consolidated data based on reports received from Data Science / Analytics Team and other verticals and segregate for taking necessary action.

• Review and monitor transactions between bank staff and customers through different analytics-driven reports.
• Conduct desktop investigations on alerts generated from several reports, staff transactions and suspicious account sourcing patterns.
• Pinpoint unusual transaction patterns, employee-customer financial dealings, and control deviations.
• Conduct sampling, data analysis, and risk assessments based on predefined monitoring criteria.
• Recognise control gaps, unusual transaction behaviour, and potential policy violations.
• Collaborate with field teams and stakeholders for investigations and closure of alerts.
• Review investigation findings received from field teams and ensured timely closure of cases.
• Track branch-level and staff-level trends relating to suspicious account sourcing and NTB acquisition quality.
• Prepare monthly dashboards, management presentations, and actionable MIS for senior management review.
• Monitor adherence to internal policies, code of conduct, and fraud-risk controls.
• Support regulatory and management-driven initiatives related to transaction monitoring and account quality controls.
• Robust stakeholder management and communication abilities. Solid analytical and investigative mindset.
• Proficiency in MS Excel (advanced), PowerPoint, Macro and MIS reporting.
• Aptitude to team up with large datasets and generate meaningful findings.
• Have an eye for pinpointing/spotting deviations with large level analysis.
• Working grasp of banking systems and transaction monitoring processes preferred.

This Team Member-Central Monitoring Unit-HO & SUPPORT-Central Service Support vacancy is based in Mumbai.