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Team Manager RCU- Comm. Bank HO & Support-RA-Risk Control Unit
Job Description
JOB DESCRIPTION :
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
•Digital Adoption for all Retail Asset Clients
•Achieve Cross sell Targets set as per KRA’s
•Quality of Service Request and Resolution as given to customers.
Job requirements:
•Some experience in Customer Service would be an added advantage
•Believes in team work
•Taking ownership of customer issues and taking them to end to end resolution
•Apply best practices and focus on areas of improvement
•Focused towards achievement of own KRAs
•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
•Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
•Applications can be made for roles in same level or one level above.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Manager - RCU-Comm. Bank HO & Support-Business Process Management Group at Kotak Mahindra Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.