Team Leader - Sales-CREDIT CARD-Support (D0)
Kotak Mahindra Bank — Mumbai, MUMBAI
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Job Description
Grade-E0
Position – Team Leader Credit cards
Job Purpose
To lead, motivate, and handle a team of Credit Card Sales Executives to deliver on assigned business targets while guaranteeing compliance with bank policies, quality standards, and customer service guidelines.
Core Responsibilities
Sales & Business Development
- Drive credit card acquisition through direct sales channels.
- Deliver on monthly, quarterly, and annual sales targets for the team.
- Monitor daily sales productivity and conversion ratios.
- Build strategies to increase market penetration and customer acquisition.
- Pinpoint new business prospects and alliances within assigned territories.
Team Management
- Recruit, train, coach, and mentor sales executives.
- Conduct daily sales reviews and performance discussions.
- Set clear KPIs and monitor team performance against targets.
- Motivate team members through regular engagement and recognition initiatives.
- Oversee attendance, field activity, and productivity of the team.
Customer Acquisition & Relationship Management
- Secure a superior customer onboarding experience.
- Handle escalations and resolve customer concerns productively.
- Monitor quality of applications submitted by the sales team.
Compliance & Risk Management
- Guarantee adherence to KYC, regulatory expectations, and internal policies.
- Keep up high-quality standards and minimize rejected applications.
- Conduct regular checks to prevent fraud and mis-selling.
Reporting & MIS
- Prepare daily, weekly, and monthly sales reports.
- Track main metrics covering sourced applications, approvals, disbursements, and productivity.
- Give findings and action plans to strengthen team performance
This Team Leader - Sales-CREDIT CARD-Support (D0) vacancy is based in Delhi.
Frequently Asked Questions
What are the eligibility criteria for the Team Leader - Sales-CREDIT CARD-Support (D0) job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Team Leader - Sales-CREDIT CARD-Support (D0) at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Leader - Sales-CREDIT CARD-Support (D0) at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Team Leader - Sales-CREDIT CARD-Support (D0) role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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