Team Leader Retail Liabilities-Inbound
IDFC FIRST Bank — Hyderabad, HYDERABAD
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Job Description
Job Requirements About the Role
As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.
Key Responsibilities
Primary Responsibilities
- Lead and manage a team of customer service executives to meet performance goals.
- Coach, mentor, and train team members to enhance service delivery.
- Set clear goals and drive achievement across key metrics.
- Handle multiple tasks efficiently while maintaining service quality.
Secondary Responsibilities
- Collaborate with internal and external stakeholders to support business objectives.
- Manage challenging situations and foster a culture of going the extra mile.
What We Are Looking For
Education
- Graduate (regular) in any discipline such as Mathematics, Commerce, Arts, Science, Business, Computers, Engineering, or Management.
Experience
- Minimum 5 years of total experience, with at least 2 years in a team leadership role within customer service.
Skills and Attributes
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage performance under pressure.
- A proactive mindset with a focus on continuous improvement.
Frequently Asked Questions
What are the eligibility criteria for the Team Leader Retail Liabilities-Inbound job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Team Leader Retail Liabilities-Inbound at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Leader Retail Liabilities-Inbound at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Team Leader Retail Liabilities-Inbound role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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