Team Leader, Fiduciary & Fund Servs

Job Summary

Processes 

Fund Services:
•    To provide service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met. 

•    To guarantee accurate calculation and posting entries in relation to valuation covering management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM. 

•    To ensure accurate capturing of trades / prices / Corporate Actions/ FX rates data and relevant accounting entries for the purpose of offering accurate Net Asset Value calculation.

•    In charge of the daily maintenance of full accounting and client organisation records of several investment funds books such as general ledgers, cash positions, distribution records, investment records and pricing records of investments and support in fund administration related matters,  such as recording and processing transactions, obtaining and verification of relevant documentation thereof and seeing to it that investments are correctly recorded and priced, and accounted for Purchase and sale of listed or unlisted securities, Corporate Actions, Forward FX deals, OTC deals (Swaps, Options etc) and relevant accounting entries for the purpose of giving accurate Net Asset Value calculation.

•    Carry out detailed review of the reports to CPC/clients among them: Verification trades to relevant supporting, Guarantee valuation of investments being checked to third party sources, Secure appropriate accounting for multi-layered investment, Guarantee compliance with internal investment restrictions, external regulations and international accounting standards, if applicable.  Pinpoint issues and report to senior/supervisor with suggested solutions. 

•    Tasked with fundamental cash monitoring for the assigned customers, i.e. monitoring cash positions of clients and prepare cash projection reports.

•    To be tasked with daily activities, cash & trade reconciliation.

•    Preparing Portfolio Valuations, investment compliance reports or other reporting, as required.

•    To calculate the Net Asset Value (on a daily, weekly, monthly or other basis as agreed) and provide service / reports to CPC/clients in accordance with requirement and timeline as agreed in Services Level Memorandum.

•    To ensure proper and accurate calculation and posting of management fee, expenses, performance fee…etc in accordance with Service Level Memorandum, and as appropriate the Fund Offering Memorandum. 

•    Recording and disbursing dividends either by payment or re-investment.

•    Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.

•    To guarantee fund administration services fees are settled by the client on timely manner.

•    Communicate with CPC and other relevant parties on daily operational issues (under appropriate supervision of Senior/Manager) and regular services review. 

•    To liaise with internal customers/stakeholders and senior team members to ensure completion of intricate or exceptions-based process actions. 

•    To secure clear and smooth communication with Fund Accounting Team, Transfer Agency Team, Fund Compliance Team, Custody Team and other operations team for timely updating / maintenance of client organisation records.

•    To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.

•    Oversee and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to customers / management, timely rectification and / or monitoring of any discrepancies.

•    To deliver accurate statistics relating to Key Risk Indicator (KRI) and Main Performance Indicator (KPI) to help measuring and meet division objectives.

Risk Management 

•    To secure all control/operating procedure and documentations are properly followed. To ensure compliance to all established procedures, regulations and the Group Guidelines.To keep track of changes (internal and external) affecting Customers and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market observations, operations guides and through other routine communication. 

Governance 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, such as regulatory and business conduct, over Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    To provide best in class service in accordance with established procedures, regulations & laws to protect client interest and to exceed client organisation expectations.
•    Efficiently and collaboratively pinpoint, escalate, mitigate and resolve risk, conduct and compliance matters.

People and talent
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Key Stakeholders
•    SSO Management team in Hub, Group and Country.

Other Responsibilities
•    Embed Here for good and Group’s brand and values in SSO,
•    Carry out other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
 

Core Responsibilities

Strategy
•    Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the post 

Business
•    Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
•    Reference the processes for which the Position Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, In charge of executing and supervising the Budget process. 

People & Talent 
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm

Risk Management
•    Responsibilities relating to recognising, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the position the individual plays in handling them. For example -The capability to interpret the Group’s financial information, spot core issues based on this information and put in place appropriate controls and measures. All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (among them relevant Operational Risk Framework ownership for [Liquidity] risk 

Governance 
•    Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Accountable for assessing the effectiveness of the Group’s arrangements to produce effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory criteria and expectations relevant to the position. 

Competencies and Experience

•    Spot Prospects 
•    Communication
•    Collaborate
•    Provide Sustainably
•    Reach Results
•    Solve Problems 

Qualifications

•    3 to 5 years of relevant work track record in the following areas:
•    Good understanding of fund administration services covering fund valuation  Mutual / Hedge funds and offshore private funds.
•    Good attention to detail with high levels of accuracy
•    Capability to work independently with minimal supervision and able to handle variety of fast changing situations in terms of work pressure and customers’ expectations
•    Sound communication, customer servicing and problem solving competencies
•    First-rate inter-personal and communication capabilities and the aptitude to adapt these to team up with both external and internal customers
•    The aptitude to adhere to established procedures but also to think proactively and to communicate suggested procedural changes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our client organisations, communities, and each other. We question the status quo, love a challenge and enjoy finding new chances to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you collaborate with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client organisation at the heart of what we do
• Never settle, continuously striving to enhance and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to establish for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off among them annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human capabilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your development, with prospects to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, throughout our teams, business functions and geographies - everyone feels respected and can realise their full potential.