Team Leader-CREDIT CARD-Support (D0)
Kotak Mahindra Bank — Mumbai, MUMBAI
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Job Description
The Team Leader-CREDIT CARD-Support (D0) position sits in the Kotak Mahindra Bank office in Gujarat.
and Responsibility –
- Tasked with selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
- Accountable for delivery of Daily/monthly credit card sales target of his/her team and also uphold the productivity of the team.
- The main & the most important job is to find right people (Sales executives) for the team and getting the on boarded as per the norms by bank.
- Offer training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
- Daily product & sales pitch refresher training to old & new jobseekers and motivating the team to hand over the desired productivity.
- Drive credit card sales via several channels like open market & banca sales.
- Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards covering follow up with cross functional teams & RTO cases.
- Tracking of application till final card out is a team leader’s responsibility.
- Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
- Making sure that all the applications are properly processed and timely delivery of the credit cards to the customers.
- Closing the customer complaints within stipulated TAT
- Keeping up-to-date know-how on products, policy and competition and download the same to team.
- Following and adhering to the strict KYC norms set for the team.
- Being disciplined & adhering to all company policies, procedures and business ethics codes.
- Engage & educate customers on credit card product usage.
Job Specification & Abilities Required-
- Graduate (Any Stream) from accredited universities.
- Age up to 36 years max.
- Exp 0 – 2 years (Relevant Industry)
- Team management, Hiring , Motivating & Training.
- Good communication capabilities & presentable on field.
- Customer interaction & Query Management.
- Adherence to all the compliance standards.
- Should possess leadership competencies with proactive approach.
Frequently Asked Questions
What are the eligibility criteria for the Team Leader-CREDIT CARD-Support (D0) job at Kotak Mahindra Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Team Leader-CREDIT CARD-Support (D0) at Kotak Mahindra Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Leader-CREDIT CARD-Support (D0) at Kotak Mahindra Bank.
Is prior experience required for this position?
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Team Leader-CREDIT CARD-Support (D0) role at Kotak Mahindra Bank?
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.
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