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Job Purpose
To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions.This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.
Responsibilities
Core Responsibilities:
1. Team Management:
• Supervise and mentor a team of outbound sales agents.
• Conduct daily team briefings to set targets and expectations.
• Monitor agent performance and provide constructive feedback.
2. Sales Strategy Execution:
• Implement sales strategies to meet or exceed team targets.
• Develop call scripts, objection-handling techniques, and closing strategies.
• Analyse sales data to identify trends and optimize performance.
3. Performance Monitoring:
• Track individual and team KPIs, including call volume, conversion rates.
• Ensure compliance with company standards and data protection Policy.
4. Training and Development:
• Identify training needs and organize periodical trainings.
• Ensure new hires are effectively onboarded .
• Promote best practices for Lead conversions.
5. Customer Relationship Management:
• Address escalated customer queries/issues promptly and effectively.
Qualification ; Graduate , Master / Postgraduate
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Leader - Call Centre - Bengaluru - SDR Tower - JM at Tata Capital.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.