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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner.
Operation sites - Scranton, Richmond, Hyderabad and Gurugram.
Job Description*
Investigating and identify root cause for an enquiry
Contact external banks through SWIFT correspondence messages
Pass payments adjustments entries on client accounts, internal accounts & nostro accounts
Follow up with external banks for details, confirmation and recall of funds
Co-ordinate with teams onshore/offshore in day to day activities
Works meticulously as per defined procedures and highlight anomalies as per recent changes in the process
Thoroughly familiar with the Payment Concepts. i.e., MT 103/202/202Cov and other admin messages
Deliver with accuracy and timeliness
Responsibilities*
The associate will report to an FLM and will be working as an IC
Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner
Deliver and manage individual targets and contribute towards process metrics
Understand, interpret process procedures and regulations
Requirements*
Education*
Certifications If Any
Experience Range*
3+ years with data processing, reporting, or analytics roles
Foundation skills:
Desired skills -
Work Timings – 5:30pm to 2:30am
Job Location - Hyderabad
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Team Developer at Bank of America.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Bank of America's application process for this role.