Sr Operations Manager

Job Description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Expansion and producing for our client organisations, teammates, communities and shareholders every day.
 

Being a Great Place to Work and offering a culture of caring is core to how we drive Responsible Development. We are intentional about fostering an inclusive workplace where every teammate has the prospect to succeed, develop a career and contribute to our shared success. This includes attracting and creating exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
 

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while giving an appropriate level of flexibility based on position-specific responsibilities and business needs.
At Bank of America, you can establish a successful career with prospects to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is the global delivery footprint of the bank’s Global Financial Control function within the Chief Financial Officer group and is accountable for multiple functions covering U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management.

In short, our focus is to get the numbers right and to work in support of the company’s goals, most importantly responsible progress.

Job Description*

• The Business Architect / Process Redesign Lead serves as a member of the GFC COO Team, accountable for reimagining and redesigning finance, accounting, and operational processes to draw on AI-enabled capabilities at scale.
• This post partners with Process Owners, Operations, Technology, Risk, and Data teams to transform existing workflows into streamlined, controlled, and scalable target-state operating models. The individual will lead end-to-end process reengineering efforts, making sure that AI solutions are applied to the right business problems and integrated into sustainable operating processes rather than deployed as isolated desktop automations.
• In addition to process transformation responsibilities, the job will contribute spanning other AI team functions such as intake assessments, business case development, prioritization, governance readiness, adoption planning, value realization, and delivery support.

Responsibilities*

Process Redesign & Business Architecture

• Partner with process owners and business leaders to assess current-state processes and pinpoint prospects for AI-enabled transformation.
• Lead process reengineering initiatives for finance, accounting, regulatory reporting, operational, and support processes.
• Design future-state workflows that optimize controls, reduce manual effort, enhance quality, and enhance scalability.
• Map existing desktop tools, manual activities, and localized solutions to enterprise AI capabilities and reusable platforms.
• Evaluate impacts to governance, controls, operating procedures, and organizational responsibilities resulting from AI adoption.
• Document business expectations, process flows, decision points, control frameworks, and target-state operating models.

AI Strategy & Solution Development

• Participate in intake, triage, and prioritization activities for AI prospects throughout GFC.
• Help assess value, feasibility, reusability, data readiness, technology dependencies, and control implications of proposed solutions.
• Collaborate with Technology, Data Management, and CFO Innovation teams to shape solution designs and implementation approaches.
• Support development of business cases, value realization plans, and executive materials used for funding and prioritization decisions.

Delivery, Governance & Adoption

• Partner with project managers, technology teams, and process owners throughout design, testing, deployment, and adoption phases.
• Secure target-state processes incorporate appropriate controls, human-in-the-loop oversight, auditability, evidence retention, and risk management criteria.
• Support user acceptance testing, process validation, and operational readiness activities.
• Assist with training, communications, adoption planning, and change management efforts to drive successful implementation.
• Contribute to benefits tracking and measurement of business outcomes such as cycle time reduction, quality improvements, productivity gains, and control effectiveness.

Expectations*

Education*

• Bachelor’s degree (preferably in Computer Science, Data Science etc.)

Certifications If Any

• Finance Domain related trainings /certifications
• Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred
• AI enabled automation / workflow solution tools

Experience Range*

• 12-18+ years total experience
• 5+ years leading finance transformation initiatives
• 3+ years teaming up with AI, automation, or digital transformation programs
• Experience overseeing cross-functional global stakeholders
• Proven record of producing measurable business outcomes

Foundational abilities*

• End-to-end process redesign, Finance transformation
• Business Architecture and Operating Model frameworks
• Solid Project & Change Management
• Workflow orchestration & Target Operating Model
• Control optimization and automation/AI focused redesign
• Accounting operations mainly controllership, External reporting

• Risk and compliance management
• Data governance fundamentals

• AI opening identification and assessment
• Generative/Agentic AI fundamentals
• AI governance and risk management

• Strategic problem solving
• Criteria gathering, documentation & Business case development

Desired Capabilities

• Data management & Systems integration awareness
• Digital transformation technologies

• Transformation execution
• Executive storytelling

• Senior Stakeholder communications - Robust written and verbal communication

Person is not expected to be a software developer but should be capable of engaging efficiently with Technology, Data, and Architecture teams.

Work Timings*

Flexible between 11:30 am IST to 8:30 pm IST or 12:30 pm IST to 9:30 pm IST

Job Location*

Gurugram

This Sr Operations Manager vacancy is based in Mumbai.