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Job Position:
• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.
• This skill will also do sales with assigned customer based mapped to them.
• Measure of outcomes – NPS, Service Level, Service Quality and Sales.
• In charge of quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, such as timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for strengthening performance.
Job Criteria:
• Should be a least graduate.
• No western line applicants to be scheduled, kindly hunt profiles residing near to Thane.
• Should not have employment gap for more than a month.
• Should have at least completed a year in current org.
• Better soft competencies – conversational abilities and English versant scores 7+.
• Flexible to work on rotational week offs.
This Sky Corporate Employee Solutions Classic - RM-Sky Channel-VRM - Corporate Employee Solutions vacancy is based in Hyderabad.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sky Corporate Employee Solutions Classic - RM-Sky Channel-VRM - Corporate Employee Solutions at Kotak Mahindra Bank.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Kotak Mahindra Bank's application process for this role.