Shift Manager - DC Operations

Job Description

Job Purpose

This role is has responsibility for 24*7 Data Center Operations for MEP and IBMS infrastructure, Transformers, MV panels, DG, LT panels, UPS, Battery Banks, SMPS, PDU, DX cooling system , PAHU, Lightning arrestors, Earth Pits, Diesel Engines, CPM, VRF, Valves, VFD, Ventilation systems, Containment, FAS, Fire detection system, FSS, VESDA, WLD, RRS, PAS, CCTV etc…

Role Description

Key Responsibilities

• Oversee day-to-day operations of all MEP and BMS systems and manage shift /MEP technicians.
• Ensure continuous monitoring of critical equipment including chillers, UPS, transformers, switchgear, DG sets, CRAC/CRAH units, pumps, STP/RO systems, fire systems, etc.
• Ensure adherence to preventive and predictive maintenance schedules.
• Maintain real-time visibility of alarms/events on BMS/EPMS.
• Lead technicians/operators during the shift and distribute work responsibilities.
• Ensure audits, fire drills, and safety checks are completed as scheduled.
• Perform initial troubleshooting and escalation as per incident management protocols.
• Coordinate with OEM/vendor teams for emergency resolution.
• Lead shift-level outage management and ensure proper communication to stakeholders.
• Document incidents and assist in RCA preparation.
• Coordinate with OEMs/Vendors for routine PM and BM activities
• Coordinate with customer for day-to-day activities
• Responsible for daily/weekly/monthly reports to Management and customer
• Responsible to maintain process and implement ISO standards across functional area
• Coordination for periodic audits and compliance requirement
• Responsible for tracking and managing PUE & WUE of data center
• Supporting for execution of delivery and order extending MEP services
• Ensure operations strictly follow safety, SOPs, MOPs, EOPs, and compliance standards (ISO/ISMS/OSHA).
• Support energy efficiency initiatives and capacity planning.
• Any other related assignment to ensure availability & uptime of datacenter services

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS:

Diploma/BE/B-Tech in Electrical Engg/ Mechanical Engg. CDCP preferred

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

• 5–10 years of experience in data center critical facility operations.
• Experience in handling multiple OEMs/Vendors related to MEPs
• Must have hands-on experience on handling DCIM/BMS /CCTV /ACCESS control and other security system
• Strong communication and presentation skills
• Excellent problem identification and incident management skills
• Experience in shift handling and frontline troubleshooting.
• Knowledge of ISO/IEC, TIA?942, and Uptime standards (preferred).
• On-call readiness for emergencies.
• Ability to work in high-pressure, 24×7 mission-critical environments.