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This role is responsible for defining and delivering best-in-class user experiences for internal banking platforms within the S&T Business Solutions team. The candidate will lead experience strategy, research, design, and validation for complex digital journeys, partnering closely with product managers, business stakeholders, and engineering teams.
Experience Strategy & User Insights
• Lead the discovery and definition of experience strategy for assigned products and journeys.
• Analyze and document user behaviour, workflows, and usage patterns to inform product strategy and design decisions.
• Translate business requirements and user needs into clear UX recommendations and actionable design artefacts.
Journey Mapping & Gap Identification
• Create, maintain, and continuously refine end-to-end customer and user journey maps, covering all relevant touchpoints, emotions, and pain points.
• Identify experience gaps, friction points, and opportunities to simplify, digitise, or enhance journeys across channels.
Research, Reviews & UX Evaluation
• Plan and conduct qualitative user research, including user interviews, contextual inquiries, and stakeholder workshops.
• Perform heuristic evaluations and expert reviews of existing interfaces to identify usability issues and improvement areas.
Cross-Functional Collaboration & Leadership
• Present research insights, journey maps, and design proposals to product managers, business SMEs, and technology teams.
• Facilitate alignment sessions and design walkthroughs to ensure shared understanding of user problems and proposed solutions.
Experience Design & Prototyping
• Translate requirements and insights into wireframes, user flows, information architecture, and high-fidelity UI designs.
• Build interactive prototypes (low to high fidelity) to communicate concepts and validate solutions with users and stakeholders.
• Ensure designs are feasible, scalable, and aligned with technical constraints and regulatory requirements in banking.
Usability Testing & Validation
• Plan, design, and execute usability tests to validate new designs and enhancements.
• Define test objectives, scenarios, and success criteria; conduct sessions and capture user feedback.
• Analyse results and iterate designs based on evidence, ensuring closure of identified experience gaps.
UX & Research Skills
• Strong ability to conduct and interpret qualitative research (interviews, contextual inquiry, usability tests).
• Experience with journey mapping, service blueprints, and experience mapping.
UI & Tooling Skills
• Expert-level proficiency in Figma and/or Sketch for UI design, prototyping, and collaboration.
• Hands-on experience with interactive prototyping, component libraries, and design system usage.
Business & Collaboration Skills
• Ability to understand complex business processes, trading/sales workflows, and convert them into intuitive interfaces.
• Strong stakeholder management and communication skills; confident in presenting to senior stakeholders.
Application Requirements
• Portfolio showcasing end-to-end UX work (research, journey maps, design solutions, and final outcomes), preferably with banking or enterprise applications.
• Examples of Figma/Sketch-based designs and prototypes.
• 6+ years of hands-on experience in UI/UX, Product Design, or Experience Design, preferably within banking or financial services.
• Proven experience designing complex, data-heavy, and workflow-heavy enterprise or B2B applications.
• Strong track record in driving end-to-end UX: discovery, research, interaction design, UI design, prototyping, and usability testing.
• Prior experience working on banking platforms is highly desirable.
• Experience with SAP-based products or SAP-integrated workflows is a strong plus.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior UI/UX Designer at Standard Chartered.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Standard Chartered's application process for this role.