Senior Sales Manager (Household)

Job Description

About the Job

The Senior Sales Manager – Household is a strategic leadership post within the Branch Banking function of Retail Banking. This position is in charge of running and scaling the retail branch banking business throughout the assigned region. The incumbent will drive the acquisition of Household/ Savings customers, expand the branch footprint, increase product penetration, and secure the delivery of high-quality customer service. The post also carries P&L accountability and contributes to the broader objectives of the branch banking channel.

Main Responsibilities

Primary Responsibilities

• Lead and mentor a team of branch officers over the assigned command area of branches.
• Recognise and acquire potential customers for asset products, generating fee-based revenue.
• Monitor daily sales calls to guarantee adherence to the acquisition process and adequate market coverage.
• Drive activation of household/ savings clients and ensure achievement of float targets.
• Impart and refresh product understanding among team members to uphold up-to-date awareness.
• Ensure timely resolution of customer queries and service requests.
• Sustain optimal staffing levels for the household/ savings account acquisition team over the region.
• Run customer-centric operations and guarantee high levels of customer satisfaction by meeting service quality standards.
• Evaluate development strategies based on competitor analysis and feedback from different channels.
• Recommend process improvements to enhance service productivity and quality over the branch network.
• Monitor execution of business plans and ensure alignment with defined expansion targets.

Secondary Responsibilities

• Support cross-functional collaboration to enhance customer experience and business outcomes.
• Contribute to strategic initiatives and central programs aimed at driving regional performance.

What We Are Looking For

Education

• Bachelor’s degree in any discipline.
• Postgraduate qualifications (e.g., MBA) are preferred.

Experience

• Proven exposure to retail banking, with a sound background in sales and team management.
• Prior background in handling regional or multi-branch operations is desirable.

Abilities and Attributes

• Solid leadership and team-establishing capabilities.
• Strategic thinking with the capability to drive business expansion and profitability.
• Deep understanding of banking products, especially Current Accounts and asset products.
• High level of customer orientation and service delivery focus.
• Aptitude to analyse performance metrics and make data-driven decisions.
• Commitment to compliance and operational excellence.
• Fluent in English with sound business communication capabilities.

This Senior Sales Manager (Household) vacancy is based in Delhi.