Senior Sales Manager (Household)

Job Description

About the Post

The Senior Sales Manager – Household is a strategic leadership position within the Branch Banking function of Retail Banking. This job is tasked with overseeing and scaling the retail branch banking business over the assigned region. The incumbent will drive the acquisition of Household/ Savings customers, expand the branch footprint, increase product penetration, and ensure the delivery of high-quality customer service. The position also carries P&L accountability and contributes to the broader objectives of the branch banking channel.

Core Responsibilities

Primary Responsibilities

• Lead and mentor a team of branch officers spanning the assigned command area of branches.
• Spot and acquire potential customers for asset products, generating fee-based revenue.
• Monitor daily sales calls to secure adherence to the acquisition process and adequate market coverage.
• Drive activation of household/ savings client organisations and guarantee achievement of float targets.
• Impart and refresh product know-how among team members to keep up up-to-date awareness.
• Guarantee timely resolution of customer queries and service requests.
• Uphold optimal staffing levels for the household/ savings account acquisition team spanning the region.
• Oversee customer-centric operations and secure high levels of customer satisfaction by meeting service quality standards.
• Evaluate progress strategies based on competitor analysis and feedback from several channels.
• Recommend process improvements to enhance service effectiveness and quality spanning the branch network.
• Monitor execution of business plans and guarantee alignment with defined development targets.

Secondary Responsibilities

• Support cross-functional collaboration to enhance customer experience and business outcomes.
• Contribute to strategic initiatives and central programs aimed at driving regional performance.

What We Are Looking For

Education

• Bachelor’s degree in any discipline.
• Postgraduate qualifications (e.g., MBA) are preferred.

Experience

• Proven track record in retail banking, with a solid background in sales and team management.
• Prior exposure to running regional or multi-branch operations is desirable.

Capabilities and Attributes

• Robust leadership and team-creating capabilities.
• Strategic thinking with the capacity to drive business development and profitability.
• Deep understanding of banking products, especially Current Accounts and asset products.
• High level of customer orientation and service delivery focus.
• Capability to analyse performance metrics and make data-driven decisions.
• Commitment to compliance and operational excellence.
• Fluent in English with solid business communication competencies.

Location for this Senior Sales Manager (Household) opening: Bengaluru.