Senior Relationship Manager

Job Description

About the Job

The Senior Relationship Manager in the Government Banking Group is tasked with developing and upholding sound relationships with government bodies, quasi-judicial authorities, autonomous companies, and state departments. The job specialises in maximizing profitability, meeting business targets, and minimizing risk while guaranteeing strict compliance with regulatory guidelines. Acting as the primary point of contact for clients, the post involves driving customer penetration throughout current accounts, retail assets, and government banking products, contributing to the bank’s overall objectives.

Core Responsibilities

Primary Responsibilities

• Ensure seamless customer onboarding by implementing best-in-class servicing standards and processes.
• Build deep client relationships to position the bank as the preferred banking partner.
• Spearhead business generation within regulatory and risk parameters to expand trade volumes for the Government Banking Group.
• Establish partnerships with financial institutions to share revenue streams and realize synergies.
• Understand client organisation needs, business models, and sector characteristics to structure tailored solutions.
• Guarantee accurate and timely KYC compliance and risk categorization.
• Drive acquisition of high-value accounts after thorough due diligence.
• Ideate and implement strategies to create diversified revenue streams and facilitate campaigns for customer penetration.
• Analyze client financial reports to recognise early warning signals and mitigate risks.
• Monitor portfolios and flag potential issues while sustaining regular client touchpoints.
• Undertake credit analysis as mandated by RBI guidelines.
• Gather and use market intelligence to adopt best practices.
• Establish and keep up solid relationships with internal and external stakeholders to reach business goals.
• Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to ensure efficient processes and desired outcomes.
• Build mechanisms to measure and monitor customer satisfaction and implement process improvements.
• Secure high-quality customer service and address complaints to keep up satisfaction and grow treasury business.

Managerial & Leadership Responsibilities

• Champion a customer-first culture by driving high service standards throughout the team.
• Attract and retain top talent for core roles within the reporting structure.
• Monitor employee productivity, hiring quality, and attrition rates; implement improvements as needed.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate degree preferred, ideally MBA in Finance.

Experience

• Minimum 12 years of relevant track record in Government Banking.

Capabilities and Attributes

• Robust relationship management and client organisation servicing capabilities.
• Outstanding communication and negotiation abilities.
• Deep understanding of government banking products and compliance criteria.
• Proven capacity to lead teams and drive business development.
• Analytical mindset with attention to detail.
• Capability to collaborate efficiently over functions and run intricate client criteria.
• Strategic thinking and problem-solving capabilities.

This Senior Relationship Manager vacancy is based in Lucknow.