Senior Relationship Manager

Job Description

Job Requirements

About the Role

The Senior Relationship Manager in the Government Banking Group is responsible for building and maintaining strong relationships with government bodies, quasi-judicial authorities, autonomous organizations, and state departments. The role focuses on maximizing profitability, meeting business targets, and minimizing risk while ensuring strict compliance with regulatory guidelines. Acting as the primary point of contact for clients, the role involves driving customer penetration across current accounts, retail assets, and government banking products, contributing to the bank’s overall objectives.

Key Responsibilities

Primary Responsibilities

Ensure seamless customer onboarding by implementing best-in-class servicing standards and processes.
Develop deep client relationships to position the bank as the preferred banking partner.
Spearhead business generation within regulatory and risk parameters to expand trade volumes for the Government Banking Group.
Establish partnerships with financial institutions to share revenue streams and realize synergies.
Understand client needs, business models, and sector characteristics to structure tailored solutions.
Ensure accurate and timely KYC compliance and risk categorization.
Drive acquisition of high-value accounts after thorough due diligence.
Ideate and implement strategies to create diversified revenue streams and facilitate campaigns for customer penetration.
Analyze client financial reports to identify early warning signals and mitigate risks.
Monitor portfolios and flag potential issues while maintaining regular client touchpoints.
Perform credit analysis as mandated by RBI guidelines.
Gather and leverage market intelligence to adopt best practices.
Build and maintain strong relationships with internal and external stakeholders to achieve business goals.
Collaborate with internal teams (Treasury, Risk, Compliance, Legal) to ensure efficient processes and desired outcomes.
Develop mechanisms to measure and monitor customer satisfaction and implement process improvements.
Ensure high-quality customer service and address complaints to maintain satisfaction and grow treasury business.

Managerial & Leadership Responsibilities

Champion a customer-first culture by driving high service standards across the team.
Attract and retain top talent for key roles within the reporting structure.
Monitor employee productivity, hiring quality, and attrition rates; implement improvements as needed.

What We Are Looking For

Education

Graduate in any discipline.
Postgraduate degree preferred, ideally MBA in Finance.

Experience

Minimum 12 years of relevant experience in Government Banking.

Skills and Attributes

Strong relationship management and client servicing skills.
Excellent communication and negotiation abilities.
Deep understanding of government banking products and compliance requirements.
Proven ability to lead teams and drive business growth.
Analytical mindset with attention to detail.
Ability to collaborate effectively across functions and manage complex client requirements.
Strategic thinking and problem-solving capabilities.

Frequently Asked Questions

What are the eligibility criteria for the Senior Relationship Manager job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 10-18 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Senior Relationship Manager at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Relationship Manager at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 10-18 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Senior Relationship Manager role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Amritsar, AMRITSAR