Senior Product Manager-Credit Cards

Job Description

Role – Senior Manager – Portfolio Management

Function/Department – Credit Card

Location - Mumbai

Job Purpose:

Own portfolio P&L and unit economics; drive lifecycle levers; design affluent collections with Risk; govern benefit costs and migrations; and deliver disciplined MIS, forecasting and reviews.

·        Portfolio P&L stewardship and unit-economics governance

·        Lifecycle growth levers (activation, usage, spend deepening, attrition reduction)

·        Risk partnership and affluent collections strategy

·        Inorganic actions (migrations, transitions, sunsets)

·        MIS, dashboards, forecasts and budgeting cadence

Primary Responsibilities:

·        P&L & Unit Economics

·        Build unit-level metrics and P&L with Finance

·        Prepare monthly portfolio MIS (spends, activation, attrition)

·        Ensure timely monthly budgeting and provisioning

·        Track partner-led product costs and profitability (e.g., Maharaja Points)

·        Rewards economics and breakage modelling with periodic ROI reviews and benefit rationalization cycles (quarterly/annual).

·        Formal EWS (early warning) and behaviour scorecards for affluent cohorts; playbooks for pre‑emptive line controls and treatment paths.

·        UPI‑on‑Credit adoption tracking, MCC/category controls, and merchant/category stimulus strategy.

·        Formal dormancy and high‑value retention programs.

·        Growth & Lifecycle

·        Develop acquisition plans and run acquisition campaigns

·        Design and execute portfolio growth campaigns to increase activation and usage

·        Analyse attrition, upgrades, lifecycle and execute actions

·        Plan and execute merchant/platform-led offers

·        Disputes & chargeback analytics with TAT governance; systematic fee/interest reversal rules for billing errors; root‑cause loops to other relevant teams

·        Analytics & Reporting

·        Build and maintain dashboards

·        Run forecasts and impact analysis for portfolio changes

·        Develop new reports and dashboards to enhance visibility

·        Risk & Collections

·        Design and manage affluent-specific collections process

·        Partner with Risk to monitor credit performance

·        Inorganic & Transitions

·        Design and execute migration plans (e.g., Vistara)

Secondary Responsibilities :

·        P&L fluency & unit-economics

·        Experimentation & measurement

·        Analytical skills (SQL/Excel), dashboarding

·        Cross-functional orchestration

·        Risk/collections literacy (roll, flow, cure strategies) for premium books.

·        Understanding of chargeback regimes (Visa/Mastercard) and issuer dispute ops.

·        Regulatory knowhow: RBI card conduct (consent for CLI/closures/billing).

·        Executive communication: crisp BRDs/PRDs, monthly business reviews, and escalation notes.

Managerial & Leadership Responsibilities

·        Positive, collaborative attitude, Prolific communicator

·        Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers

·        Experience in managing multiple cross-functional opportunities and projects in parallel

·        Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations

Qualifications:  MBA Marketing / Finance / Graduate

Industries : Banking, Fintech

Experience:

·        7–10 years in portfolio mgmt/risk/analytics

·        Hands-on MIS/reporting & P&L ownership

·        Ability to translate insights into targeted actions