Senior Operations Manager

Job Description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Development and handing over for our customers, teammates, communities and shareholders every day.
Being a Great Place to Work and delivering a culture of caring is core to how we drive Responsible Progress. We are intentional about fostering an inclusive workplace where every teammate has the chance to succeed, establish a career and contribute to our shared success. This includes attracting and shaping exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while offering an appropriate level of flexibility based on job-specific responsibilities and business needs.
At Bank of America, you can create a successful career with chances to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is part of the CFO Global Delivery strategy to deliver offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include General Accounting & Reconciliations, Legal Entity Controllership, Management Reporting & Analysis, Finance Systems Support, Operational Risk and Controls, Regulatory Reporting and Strategic initiatives.

Job Description*

US / EMEA / APAC Legal Entity and Specialty Product controllership team is involved in accounting, month end close, local regulatory reporting and US fed & SEC reporting support. The individual will be part of a team tasked with the US GAAP legal entity control activities such as regulatory and external reporting, management of financial close, accounting, driving change and operational excellence initiatives.

Responsibilities*

In charge of legal entity financial control, includes but not limited to:

• Accountable for different day to day responsibilities of the Finance function such as accounting processes and reporting, month-end close, analysis and settlement of intercompany balances, resolution of intercompany breaks, regulatory reporting, management reporting, variance analysis, local GAAP reporting, close period tech & other issue management, close calls and tracking open items, sending close updates to stakeholders.
• Lead and secure timely completion of monthly US GAAP financial close and BAC subsidiary governance processes
• Review US GAAP and Local GAAP (IFRS) general ledger entries
• Analyze and understand accounting, reporting, and financial control impacts arising from Corporate Treasury, Mortgage, and Consumer Vehicle Lending (Auto) products.
• Partner with Treasury, Product Finance, and Line of Business teams to investigate product-specific balance sheet, P&L, and regulatory reporting issues
• Review product lifecycle events, accounting treatments, and reconciliations to ensure accurate financial and regulatory reporting
• Analyze monthly financial results and review internal management reports
• Review data submissions for regulatory reporting groups for US GAAP consolidation 
• Assist with the review of stand-alone external reports
• Analyze and understand legal entity general ledger balances. Get deeper understanding of main drivers of P&L and balance sheet to pinpoint and correct anomalies
• Review monthly board packs & other governance materials relating to financial reporting
• Understand and run FX process maps and governance around hedging
• Support for legal entity forecasting
• Support process walkthroughs and internal and external audit liaison
• Guarantee monitoring and resolution of intercompany breaks and balance sheet substantiation
• Pinpoint and escalate control issues, errors and streamlining chances
• Support ad hoc projects such as system implementation, change management
• In charge of dealing with stakeholders spanning functions and hierarchy within the Bank
• Spotting improvement openings and making use of resources to implement the ideas  
• Guarantee adherence to Process & Governance routines
• Timely response of external & internal queries
• Secure adherence to Process Documents among them regular updation and execution
• Preferably an expert on ET tools

Needs*

Education*

Chartered Accountant / CPA

Certifications like IFRS Diploma etc

Experience Range*

Minimum 15-20 years of post-qualification exposure to Controllership - Finance, Accounting and Regulatory reporting preferably in Banking Industry

Foundational abilities*

• Legal entity and specialty product control and reporting background in a financial services business preferably in the banking industry
• Robust understanding of Corporate Treasury, Mortgage, Consumer Vehicle Lending (Auto), and other banking products, with the capability to assess their accounting, financial reporting, regulatory reporting, and balance sheet impacts
• Good understanding of banking product flows throughout Consumer Banking, Wealth Management, Commercial Banking, and Treasury functions
• Aptitude to functionally lead a team and drive innovation and transformation in finance
• First-rate written and verbal communication capabilities are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
• Driven to learn and create new abilities
• Dynamic, high energy, solid work ethic, willing to take on new initiatives
• Self-motivated and independent having a control mindset
• Able to work in a fast paced, deadline oriented environment
• High level of ownership and attention to detail
• Capacity to apply sound judgment, deliver effective challenge and display confidence to challenge
• Capability to self-oversee and prioritize, pursue goals and consistently produce results
• Flexibility and good negotiations abilities
• Able to excel and work efficiently in a cross-functional team structure
• Proficient in the use of Excel, Word and MS Access                 

Desired competencies

• Hands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverables
• Capability to frame effective prompts to generate accurate, relevant, and reusable AI outputs
• Experience using AI for data analysis and insight generation, covering variance analysis, trend identification, and preparation of executive‑ready summaries
• Exposure to Emerging technologies like Alteryx, Tableau, UI Path, etc
• Track record in Oracle/SAP is preferred
• Capacity to execute product-level variance analysis and explain key drivers impacting financial and regulatory reporting.
• Exposure to multiple banking product lines such as Deposits, Credit Cards, Commercial Lending, Wealth Management, and Investment Products.
• Sound judgment and risk awareness, such as the application of appropriate checks, controls, and human review when drawing on tools, data, or automated outputs
• Ownership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issues
• Problem‑solving mindset, with the capability to analyse intricate issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situations
• Learning agility and change readiness, with comfort in adapting to new tools, processes, and ways of working, covering effective use of AI‑enabled tools where relevant
• Sound collaboration and executive‑level communication capabilities, with the aptitude to work productively throughout teams, functions, and geographies using clear, concise, and professional communication

Work Timings*

9 hours shift between 07:30 am to 10:30 pm IST depending on the region supported (US/EMEA/APAC). Need to be flexible on month end.

Job Location*

Mumbai / Gurugram

Location for this Senior Operations Manager opening: Gurugram.