Senior Operations Manager

Job Description

The Senior Operations Manager position sits in the Bank of America office in Gurugram.

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Progress and providing for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and giving a culture of caring is core to how we drive Responsible Expansion. We are intentional about fostering an inclusive workplace where every teammate has the opening to succeed, create a career and contribute to our shared success. This includes attracting and building exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while delivering an appropriate level of flexibility based on post-specific responsibilities and business needs.

At Bank of America, you can develop a successful career with openings to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is part of the CFO Global Delivery strategy to give offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include General Accounting & Reconciliations, Legal Entity Controllership, Management Reporting & Analysis, Finance Systems Support, Operational Risk and Controls, Regulatory Reporting and Strategic initiatives.

Job Description*

US / EMEA / APAC Legal Entity controllership team is involved in accounting, month end close, local regulatory reporting and US fed & SEC reporting support. The individual will be part of a team accountable for the US GAAP legal entity control activities covering regulatory and external reporting, management of financial close, accounting, driving change and operational excellence initiatives.

Responsibilities*

Tasked with legal entity financial control, includes but not limited to:

• Accountable for several day to day responsibilities of the Finance function covering accounting processes and reporting, month-end close, analysis and settlement of intercompany balances, resolution of intercompany breaks, regulatory reporting, management reporting, variance analysis, local GAAP reporting, close period tech & other issue management, close calls and tracking open items, sending close updates to stakeholders.
• Lead and ensure timely completion of monthly US GAAP financial close and BAC subsidiary governance processes
• Review US GAAP and Local GAAP (IFRS) general ledger entries
• Partner with Treasury, Product Finance, and Line of Business teams to investigate product-specific balance sheet, P&L, and regulatory reporting issues
• Review product lifecycle events, accounting treatments, and reconciliations to guarantee accurate financial and regulatory reporting
• Analyze monthly financial results and review internal management reports
• Review data submissions for regulatory reporting groups for US GAAP consolidation 
• Assist with the review of stand-alone external reports
• Analyze and understand legal entity general ledger balances. Get deeper understanding of core drivers of P&L and balance sheet to recognise and correct anomalies
• Review monthly board packs & other governance materials relating to financial reporting
• Understand and oversee FX process maps and governance around hedging
• Support for legal entity forecasting
• Support process walkthroughs and internal and external audit liaison
• Secure monitoring and resolution of intercompany breaks and balance sheet substantiation
• Recognise and escalate control issues, errors and productivity openings
• Support ad hoc projects such as system implementation, change management
• Tasked with dealing with stakeholders throughout functions and hierarchy within the Bank
• Pinpointing improvement prospects and using resources to implement the ideas  
• Secure adherence to Process & Governance routines
• Timely response of external & internal queries
• Ensure adherence to Process Documents such as regular updation and execution
• Preferably an expert on ET tools

Expectations*

Education*

Chartered Accountant / CPA

Certifications like IFRS Diploma etc

Experience Range*

Minimum 15-20 years of post-qualification track record in Controllership - Finance, Accounting and Regulatory reporting preferably in Banking Industry

Foundational capabilities*

• Legal entity control and reporting exposure to a financial services business preferably in the banking industry
• Sound understanding of banking products, with the capacity to assess their accounting, financial reporting, regulatory reporting, and balance sheet impacts
• Good understanding of banking product flows over Consumer Banking, Wealth Management, Commercial Banking, and Treasury functions
• Capability to functionally lead a team and drive innovation and transformation in finance
• Strong written and verbal communication competencies are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
• Driven to learn and shape new capabilities
• Dynamic, high energy, solid work ethic, willing to take on new initiatives
• Self-motivated and independent having a control mindset
• Able to work in a fast paced, deadline-oriented environment
• High level of ownership and attention to detail
• Aptitude to apply sound judgment, give effective challenge and display confidence to challenge
• Capacity to self-handle and prioritize, pursue goals and consistently hand over results
• Flexibility and good negotiations capabilities
• Able to excel and work successfully in a cross-functional team structure
• Proficient in the use of Excel, Word and MS Access                 

Desired abilities

• Hands‑on experience using Microsoft 365 Copilot or equivalent generative AI tools to accelerate writing, analysis, and presentation of business deliverables
• Capacity to frame effective prompts to generate accurate, relevant, and reusable AI outputs
• Experience drawing on AI for data analysis and insight generation, among them variance analysis, trend identification, and preparation of executive‑ready summaries
• Exposure to Emerging technologies like Alteryx, Tableau, UI Path, etc
• Background in Oracle/SAP is preferred
• Aptitude to undertake product-level variance analysis and explain main drivers impacting financial and regulatory reporting.
• Exposure to multiple banking product lines such as Deposits, Credit Cards, Commercial Lending, Wealth Management, and Investment Products.
• Sound judgment and risk awareness, covering the application of appropriate checks, controls, and human review when making use of tools, data, or automated outputs
• Ownership and accountability for end‑to‑end outcomes, quality, and timelines, with proactive escalation of risks and issues
• Problem‑solving mindset, with the capacity to analyse involved issues, apply sound judgment, and propose practical solutions in ambiguous or evolving situations
• Learning agility and change readiness, with comfort in adapting to new tools, processes, and ways of working, among them effective use of AI‑enabled tools where relevant
• Solid collaboration and executive‑level communication competencies, with the capability to work efficiently over teams, functions, and geographies using clear, concise, and professional communication

Work Timings*

9 hours shift between 07:30 am to 10:30 pm IST depending on the region supported (US/EMEA/APAC). Need to be flexible on month end.

Job Location*

Mumbai / Gurugram