Senior Operations Manager

Job Description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Expansion and producing for our client organisations, teammates, communities and shareholders every day.
Being a Great Place to Work and offering a culture of caring is core to how we drive Responsible Development. We are intentional about fostering an inclusive workplace where every teammate has the prospect to succeed, develop a career and contribute to our shared success. This includes attracting and creating exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while giving an appropriate level of flexibility based on position-specific responsibilities and business needs.
At Bank of America, you can establish a successful career with prospects to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Corporate Accounts Payable (CAP) is part of Global Financial Control India (GFCI) within the Chief Financial Officer (CFO) Group. CAP supports a wide range of finance operations such as Payee Operations, Invoice Processing, Employee Expense Reimbursement, Corporate Cards Programs, US Indirect Tax, Accounting & Research, and Payment Processing. The team partners with Finance, Procurement, Tax, Compliance, Risk, and Audit teams to secure accurate accounting, compliant payments, sound controls, and operational excellence.

Job Description*

The Assistant Vice President will serve as a senior accounting, tax and controls subject-matter expert within CAP. The position will deliver expert interpretation and guidance on US GAAP, IFRS, accounting & research, indirect tax criteria and payment compliance controls, while supporting transition, stabilization, governance and ongoing oversight of Accounting and Payment activities. The individual will partner throughout Finance, Procurement, Compliance, Corporate Tax, Risk and Audit, and will drive transformation, process standardization and control optimization.

Responsibilities*

• Serve as primary accounting and tax SME, delivering guidance on US GAAP, IFRS, indirect tax criteria and payment compliance controls.
• Offer end-to-end oversight of Indirect Tax, Payee Operations and newly transitioned Accounting and Payment processes.
• Lead transition, stabilization, governance and ongoing oversight of activities migrated under Execute Global Accounting and Research Functions and Complete Payment Processing.
• Interpret multi-layered accounting, reconciliation, payment and indirect tax matters, applying sound judgment and driving stakeholder alignment.
• Sustain control effectiveness, secure audit readiness, support issue remediation and mitigate financial, compliance and operational risks.
• Recognise, assess and escalate control issues, payment failures, accounting concerns and emerging risks in a timely manner.
• Partner with Finance, Procurement, Compliance, Corporate Tax, Risk and Audit teams to resolve issues and support business priorities.
• Lead projects, prioritize competing deliverables and respond efficiently to emerging regulatory or business-driven expectations.
• Drive transformation initiatives among them automation, AI-enabled solutions, process standardization and control optimization.
• Spot improvement openings and work together implementation with relevant stakeholders.
• Provide domain training and know-how-sharing sessions to create broader team capability and reduce main-person dependency.
• Secure adherence to process documentation, governance routines and applicable controls, with timely updates where required.
• Give timely responses to internal and external stakeholder, control, risk and audit queries.

Needs*

Education*

Chartered Accountant / CPA

Certifications like IFRS Diploma etc.

Experience Range*

Minimum 12-15 years of relevant exposure to Corporate Accounts Payable, Accounting, Tax, Payment Operations, Risk and Controls or related Finance Operations, preferably in the banking or financial services industry

Foundational abilities*

• Solid exposure to accounting, payment operations, indirect tax and financial controls within a banking, financial services or global finance operations environment.
• Sound understanding of US GAAP and IFRS, with the capability to interpret needs and apply them to accounting, reconciliation and payment matters.
• Know-how of indirect tax criteria, payment compliance controls and associated financial, compliance and operational risks.
• Experience leading transition, stabilization, governance and ongoing oversight of high-risk finance processes.
• Solid control mindset with experience upholding control effectiveness, supporting audit readiness and driving issue remediation.
• Capability to apply sound judgment, offer effective challenge and escalate risks and issues appropriately.
• Aptitude to lead projects, prioritize competing deliverables and respond to emerging regulatory or business-driven priorities.
• Sound stakeholder management capabilities over Finance, Procurement, Compliance, Corporate Tax, Risk and Audit.
• Capability to drive automation, AI-enabled solutions, process standardization and control optimization.
• Strong written and verbal communication competencies, among them the capacity to explain involved matters clearly and hand over domain training.
• High level of ownership, attention to detail and accountability for quality and timelines.
• Capacity to work successfully in a fast-paced, deadline-oriented and cross-functional environment.
• Proficient in advance Microsoft Excel, Word and PowerPoint.

Desired abilities

• Background in Corporate Accounts Payable processes, covering Payee Operations, Accounting and Payment Processing and US Indirect Tax.
• Experience supporting work migration or transition of finance operations.
• Hands-on experience using Microsoft 365 Copilot or equivalent generative AI tools to support writing, analysis and presentation of business deliverables.
• Capability to frame effective prompts and apply appropriate checks and human review to AI-generated outputs.
• Exposure to automation and analytics tools such as Alteryx, Tableau, UiPath or Power Automate.
• Background in process improvement, standardization and control optimization.
• Learning agility and change readiness, with the aptitude to adapt to new tools, processes and ways of working.
• Sound collaboration and executive-level communication capabilities over teams, functions and geographies.

Work Timings*

9 hours shift (11:30 AM – 8:30 PM). The post requires flexibility to support global stakeholders and critical business, transition, audit or regulatory priorities.

Job Location*

Gurugram

This Senior Operations Manager vacancy is based in Gurugram.