Senior Officer

Main Responsibilities

•    To assist the Manager in the daily operations to reach service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).

•    To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met.

•    To carry out specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

•    To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.

•    To implement quality initiatives and activities of the division in accordance to the Group’s Quality System. 

Strategy
•    Run teams in developing a stronger relationship with our clients and customers.
•    Run initiatives to innovate and digitize their processes as well as intensifying collaboration throughout the network.
•    To accelerate new generation of leaders.
•    Handle all initiatives to get more fit and flexible in the way we work.
•    Specialise in proving that we are here for good.
Business
•    Sustain a close working relationship with the customers to see to it that service issues are promptly escalated and acted upon; Initiating & implementing service quality initiatives Uphold the values of the Group and company at all times   
Processes
•    Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Guaranteeing compliance with all applicable Rules / Regulations and Company and Group Policies. Pinpointing exceptions from the norms & initiating corrective and preventive actions.  Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.  Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and guarantee all staff adhere to the same.

People & Talent
•    Lead through example and establish the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure provision of ongoing training and development, to larger teams and make sure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
•    Employ, engage and retain high quality people.
•    Set and monitor jib descriptions and objectives for direct reports and deliver feedback and rewards in line with their performance against those responsibilities and objectives.
•    Promoting an environment where all team members shape a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.
Risk Management
•    Accountable for the Audit and Risk Control Standard associated with Cash Services operations.
•    To secure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
•    To proactively monitor and run operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
•    Partner with UORM to create, design and implement control measures and monitoring plans for compliance and operational risk management
•    Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner 

Governance
•    Offer oversight over three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external needs. This incudes compliance with local banking laws and anti-money – laundering regulations and guidelines.
•    Embed the Group’s values and code of conduct in SSC Cash to see to it that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, among them regulatory and business conduct, throughout Standard Chartered Bank. This includes understanding and securing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Productively and collaboratively spot, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
Core Responsibilities
•    To undertake as checker where incumbent need to process the transactions for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
•    Make sure that the set productivity targets (effectiveness, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility)

•    Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, pro Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure).
•    Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group.
•    Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
•    Guarantee due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant know-how and training and give support to superiors and subordinates.
•    Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
•    Comply with exceptions for Call back, Signature Verification and Payment Processing in which respective position needs to be performed independently. 
•    Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new job temporarily or permanently in line with segregation of duties. 

Key Measurables

•    Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and several Spoke countries and meeting productivity standards in terms of processing effectiveness and accuracy of output.
•    Meeting of own performance objectives and contribute in achieving the team’s objectives.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
•    Assist the Team Manager in coaching selected team members to deliver on the desired level of productivity and competency.
•    Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
•    Complete non-routine assigned task (e.g. testing, BCP) within the set deadline.
•    No complaints from customers related to poor and indifferent service attitude and discourtesy.  To pick up calls by 3 rings using standard script and practice standard code of SQ one bank.
•    Zero operational write-offs.  No transaction errors/operational losses through accurate processing or data input with effective control and risk management.
•    No major adverse findings from internal auditors or external auditors such as quality audits

Competencies and Experience

•    Run Risk
•    Oversee People
•    Business Facilitation
•    Handle Change
•    Management of Frontline Risk
•    Business Governance & Support
•    Strategy & Business Model 
•    Service Delivery & Operations

Qualifications

•    Academic or Professional Education/Qualifications; University educated
•    Licenses and Certifications/accreditations; none additional
•    Professional Memberships; relevant memberships to be agreed
•    Bank training; none additional 
•    Languages; English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our client organisations, communities, and each other. We question the status quo, love a challenge and enjoy finding new chances to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you collaborate with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client organisation at the heart of what we do
• Never settle, continuously striving to enhance and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to establish for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off among them annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human capabilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your development, with prospects to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, throughout our teams, business functions and geographies - everyone feels respected and can realise their full potential.