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o Responsible for checking process adherence in our microfinance branches by conducting structured and periodic investigation of respective allocated region
o Gathering field intelligence and customer insight from a team of quality assurance executives (3-4 for the region).
o Act as quality custodian across branches as allocated your respective region, by deep diving various reports, analytics and suggest corrective action to the business team
o Ensure 100% quality compliance against the observations highlighted by quality team in a timebound manner.
o Take disciplinary action against deviant behavior or deliberate attempt of process lapses.
o Checking and ensuring branch level compliances from administrative and statutory point of view.
o Anchor monthly quality review at regional level. This would involve summing up the root cause and promise to pay analysis. Also guide the business team to take proper overdue follow up.
o Coordinate with corporate office to support the business function on issues related to reports, TAT, grievances and execution of projects
o Managing Credit function for micro enterprise loans
o Conduct market research as on when needed for a specific purpose.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-5 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Manager - Internal Control and Quality - Retail MFB - Internal Control & Quality - Mumbai - Lodha (I-Think Techno Campus) - MM at Tata Capital.
This role requires around 0-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Tata Capital's application process for this role.