Senior manager

Job Description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Expansion and producing for our client organisations, teammates, communities and shareholders every day.
 

Being a Great Place to Work and offering a culture of caring is core to how we drive Responsible Development. We are intentional about fostering an inclusive workplace where every teammate has the prospect to succeed, develop a career and contribute to our shared success. This includes attracting and creating exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
 

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
 

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while giving an appropriate level of flexibility based on position-specific responsibilities and business needs.
At Bank of America, you can establish a successful career with prospects to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is the global delivery footprint of the bank’s Global Financial Control function within the Chief Financial Officer group and is accountable for multiple functions covering U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management.

In short, our focus is to get the numbers right and to work in support of the company’s goals, most importantly responsible progress.

Job Description*

• We are looking for a highly driven and technically solid professional to lead the design, development, and management of AI-powered agents and low-code automation solutions. This job will be tasked with using AI Studio, orchestration frameworks, and low-code platforms to drive process transformation, enhance operational effectiveness, and scale automation spanning business functions.
• You will work closely with operations, technology, and business stakeholders to provide intelligent, scalable, and governed automation solutions.

Responsibilities*

• Lead the end-to-end design and delivery of intelligent agents using Microsoft Copilot Studio, covering workflow orchestration, system integrations, and scalable automation use cases.
• Design and run end-to-end automation workflows, guaranteeing scalability, stability, and measurable business impact.
• Establish and run end-to-end orchestration pipelines throughout systems
• Establish standards for AI ethics, data privacy, and security. Secure all automation solutions comply with enterprise policies. Implement monitoring, audit trails, and performance tracking
• Partner with business and technology stakeholders to translate functional criteria into AI-driven agent solutions, guaranteeing alignment with enterprise architecture, governance, and control standards.
• Stay updated with evolving AI and automation toolsets, empowering scalable and practical AI-powered workflows
• Lead development of solutions on low-code/no-code platforms (e.g., Alteryx, Tableau, automation tools, workflow engines)
• Productively oversee the end-to-end delivery of their Automation projects / initiatives
• The job will require abilities required to provide a involved and multi-faceted project end-to-end
• Sound understanding in data warehousing concepts. Good understanding of RPA (UiPath), Alteryx, Tableau, Workiva, VB, SQL, Data Modeling and other newly upcoming technologies.
• Supporting the development of an automation opening assessment framework and an associated automation tool selection criteria to ensure right tools are applied to the right chances

Expectations*

Education*

• Bachelor’s degree (preferably in Computer Science, Data Science etc)
• Post Graduate (MCA or equivalent degree)

Certifications If Any

• Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred

Experience Range*

• 2 to 8 years

Foundational abilities*

• Practical experience with generative AI tools (e.g., Microsoft 365 Copilot), such as the aptitude to frame effective prompts and apply AI outputs for accurate, relevant, and reusable business deliverables
• Sound analytical judgment and risk awareness, with experience using AI for data analysis and executive‑ready findings (e.g., variance, trends), while securing appropriate controls, validation, and human review of automated outputs
• Sound hands-on experience with UiPath Studio for designing, building, and testing automation solutions aligned to business processes
• Proficiency in core UiPath components such as Orchestrator, queues, triggers, and exception handling to create robust and scalable automations
• Experience with comparable agent development platforms such as Google Vertex AI (Dialogflow CX), OpenAI Assistants / Custom GPTs, or Lang Chain/Lang Graph frameworks.
• Hands-on expertise in building and deploying agents in Microsoft Copilot Studio, covering prompt design, conversation flows, and API/connectivity integration
• Sound understanding of agent-based architectures and intelligent automation frameworks, with the capacity to produce reliable, scalable, and production-ready solutions
• Must have intermediate to advanced grasp of tools such as Alteryx and Tableau, UiPath, Workiva, Power pivot, Visual Basic, SQL and others and have at least 10 to 12 years of relevant background in analytics, automation and reporting
• Aptitude to work in a fast-paced, dynamic environment is critical
• Must have good project management and communications abilities
• Experience of overseeing multiple projects concurrently with tight and changing deadlines
• Good documentation competencies to capture test results and report them to onshore process team
• Good analytical abilities and ability spot/raise questions
• Aptitude to lead/facilitate discussions spanning several levels of stakeholders/support partners

Desired competencies

• Make use of cutting-edge capabilities such as Copilot (M365, Chat, GitHub), Prompt Engineering, and RAG pipelines to drive intelligent automation outcomes, with a solid centre on Responsible AI and ethical adoption.
• Exposure to advanced AI patterns (e.g., RAG, multi-agent orchestration, tool usage) with a specialise in responsible AI adoption, governance, and enterprise-scale deployment.
• Strong understanding with other programming languages such as SQL, Python and VBA will be strongly preferred
• Robust collaboration and relationship management abilities to drive change
• Prior experience with either of self-service tools such as Alteryx and Tableau, UiPath (RPA), Power pivot, Workiva and others
• Proven capacity to collaborate with system tools in multi-layered environments and good understanding of business

Work Timings*

Flexible between 11:30 am to 8:30 pm or 12:30 pm to 9:30 pm

Job Location*

Gurugram/Mumbai

This Senior manager vacancy is based in Mumbai.