Senior Dialer Manager-Cross Sell eBranch
IDFC FIRST Bank — Thane, THANE
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Job Description
Job Requirements About the Role
The Dialer Manager – Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity. The position plays a critical role in enhancing campaign performance and operational efficiency within the Retail Asset business.
Key Responsibilities
Primary Responsibilities
- Manage the end-to-end functionality of the outbound call center dialer in real time.
- Upload and manage customer databases within the dialer application.
- Monitor and optimize database tables based on campaign connectivity performance.
- Analyze pacing ratios to control agent idle time and reduce call drop-offs.
- Manage telecom infrastructure by recommending and switching between GSM, PRI, and SIP lines to enhance connectivity and efficiency.
Secondary Responsibilities
- Utilize advanced dialer features to improve customer connectivity rates.
- Analyze call patterns to identify peak and non-peak hours, optimizing campaign scheduling for maximum reach.
What We Are Looking For
Education
- Bachelor's degree in a relevant field is preferred.
Experience
- Proven experience in managing outbound dialer systems and telecom infrastructure.
- Experience in a call center or customer service environment is highly desirable.
Skills and Attributes
- Strong team player with excellent collaboration skills.
- Demonstrated technical proficiency in dialer and telecom systems.
- Ability to analyze data and optimize operational performance.
- Effective time management and real-time decision-making capabilities.
Frequently Asked Questions
What are the eligibility criteria for the Senior Dialer Manager-Cross Sell eBranch job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Senior Dialer Manager-Cross Sell eBranch at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Dialer Manager-Cross Sell eBranch at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Senior Dialer Manager-Cross Sell eBranch role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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