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The Senior Customer Service Manager-Loan Centre position sits in the IDFC FIRST Bank office in Pune.
Job CriteriaBe the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand over channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.
Provide prompt, high-quality customer support
Own and resolve customer issues end-to-end
Engage over digital and voice platforms
Upgrade service processes and customer experience
Collaborate with teams to close complaints quickly
What We’re Looking For
Education: Graduate (any discipline)
Experience: 2+ years in customer service
Capabilities: Communication, empathy, problem-solving, multitasking
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Senior Customer Service Manager-Loan Centre at IDFC FIRST Bank.
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.