Sales Manager-Gold Loan at IDFC FIRST Bank

Job Description

Job Needs

About the Job

The Manager – Gold Loan is tasked with driving gold loan business expansion through multiple channels. This includes acquiring new customers, engaging existing ones, and handling a team of Direct Selling Agents (DSAs) to expand the gold loan portfolio spanning branches. The position also involves securing compliance, keeping up portfolio quality, and supporting branch teams in audits and customer communication.

Main Responsibilities

Primary Responsibilities

Reach monthly sales targets by acquiring New-to-Bank (NTB) and Existing-to-Bank (ETB) customers.
Promote gold loan products to existing liability customers.
Drive consistent month-on-month progress in End-of-Period (EOP) assets for the gold loan business at each branch.
Guarantee fee income of at least 1% of total disbursals.
Conduct regular follow-ups with customers to secure timely renewals and minimize pending cases.
Work together with valuers periodically and guarantee customers are aligned to pay valuation charges as per product norms.
Uphold healthy collections with zero First EMI Misses (FEMI) and First Payment Defaults (FPD), while minimizing fresh flow into delinquency buckets.
Ensure accurate Priority Sector Lending (PSL) tagging and compliance with PSL norms.
Support branch liability teams during audits and guarantee clear communication with customers prior to packet opening.
Conduct local marketing activities to generate NTB gold loan leads.

Secondary Responsibilities

Demonstrate proficiency in MS Word, Excel, and PowerPoint for reporting and presentations.
Exhibit personal drive and a robust work ethic to hand over results under tight deadlines and demanding conditions.
Willingness to work extensively in the field and travel throughout the region on short notice.
Execute ad-hoc tasks as required by the department.

What We Are Looking For

Education

Graduation: Full time graduate in any discipline from a recognised institution.

Experience

Minimum of 2 years of track record in retail banking, preferably with exposure to lending products such as gold loans within BFSI industry.

Capabilities and Attributes

Robust sales and customer acquisition capabilities.
Good understanding of gold loan products and operational processes.
First-rate coordination and communication capabilities.
Aptitude to run collections and guarantee portfolio quality.
Team player with people management and leadership competencies.
Attention to detail, especially in fraud detection and compliance.

#LI-DNI

This Sales Manager-Gold Loan vacancy is based in Chennai.

Frequently Asked Questions

What are the eligibility criteria for the Sales Manager-Gold Loan job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Sales Manager-Gold Loan at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sales Manager-Gold Loan at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Sales Manager-Gold Loan role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Sales Manager-Gold Loan

IDFC FIRST Bank — Chennai, CHENNAI