Sales Manager-Cross Sell (Personal Loan)
IDFC FIRST Bank — Mumbai, MUMBAI
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Job Description
Job Requirements About the Role
The Sales Manager – Cross Sell is responsible for acquiring cross-sell customers for a designated branch through direct customer interaction. This pan-India role involves explaining and selling banking products, acting as a bridge between customers and the bank, and ensuring best-in-class service delivery. The role also includes catchment mapping, gathering customer feedback, and identifying and converting potential business opportunities. The Sales Manager plays a key role in driving client acquisition, deepening relationships, and maximizing lifetime customer value to support the bank’s strategic goals.
Key Responsibilities
Primary Responsibilities
- Acquire cross-sell customers within the identified segment.
- Meet and exceed monthly targets for customer acquisition by driving leads efficiency
- Ensure adherence to selling norms and standard operating procedures (SOPs) defined by the organization.
- Maintain strict compliance with internal guidelines and external regulations.
- Ensure quality sourcing aligned with the bank’s policies.
Secondary Responsibilities
- Conduct catchment mapping and identify potential business opportunities.
- Gather and analyze customer feedback to improve service delivery.
- Support digital enablement and automation initiatives to enhance customer experience.
What We Are Looking For
Education
- Graduation: Any discipline full time
Experience
- 2 years of minimum experience in BFSI
Skills and Attributes
- Strong customer acquisition and relationship-building skills.
- Good understanding of banking products and customer segments.
- Excellent communication and interpersonal abilities.
- Commitment to customer centricity, innovation, compliance, and integrity.
- Ability to work in a fast-paced, target-driven environment.
- Passion for digital enablement and automation in customer service.
- Capability to attract and retain top talent to support business growth.
Frequently Asked Questions
What are the eligibility criteria for the Sales Manager-Cross Sell (Personal Loan) job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Sales Manager-Cross Sell (Personal Loan) at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Sales Manager-Cross Sell (Personal Loan) at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Sales Manager-Cross Sell (Personal Loan) role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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