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RO:Service Recovery - Team Member - Escalation desk
About the Role
We are looking for an experienced candidate with strong banking background and well versed with branch banking / RBI / Regulatory guidelines. The job entails attending customer complaints received from Banking Ombudsman, RBI, NCH, CPGRAM, Govt bodies, SEBI etc. Having thorough knowledge of Liability products, Credit card and Loans. The core job will be adherance to RBI guidelines, submitting timely response to customer and regulator, liasoning with RNO's , branches and various units.
Key Responsibilities
• 1. To resolve the complaints by referring them to various units like branches, RAC centres, product teams etc.
• 2. To provide complete and quality response to customer and Banking Ombudsman / Regulators
• 3. Adherance to TAT, respond to additional queries and advisories and ensuring NIL Awards for the bank.
• 4. Conducting RCA of cases
• 5. Identify process gaps and take up with concerned units till implementation.
Qualifications
• Graduation/Post graduation- Well versed with branch banking and regulatory guidelines. Should have banking experience.
Role Proficiencies:
Work experience of 2-3 years.
Thorough understanding of handling customer complaints received from Banking Ombudsman or Regulators.
Refer to the Job Description
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 4 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RO:Service Recovery - Team Member - Escalation desk at Axis Bank.
This role requires around 2 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.