RO:RL - Operation CPC Operations Officer - SBB at Axis Bank

Job Description

Role description

About Retail Lending Department:

The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank

About the Role:

The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.

Key Responsibilities

Ensure servicing customer queries and requests post disbursement of loans, esp. to walk - in customers at RAC Service Desks
Ensure Service Request Management
Handle customer complaints and escalations and ensure adherence to TAT and QoC
Ensure Cross Sell – Service to Sales.

Qualifications:

Optimal qualification for success on the job is:

Graduate / Post graduate in Management.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Ability to ensure delightful customer experience
Ability to close service requests within TAT and as per QoC
Handling of escalations in professional and timely manner

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Skills

Refer to the Job Description

Frequently Asked Questions

What are the eligibility criteria for the RO:RL - Operation CPC Operations Officer - SBB job at Axis Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2 - 4 Years years of relevant experience expected for this role.

What are the primary responsibilities of a RO:RL - Operation CPC Operations Officer - SBB at Axis Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RO:RL - Operation CPC Operations Officer - SBB at Axis Bank.

Is prior experience required for this position?

This role requires around 2 - 4 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the RO:RL - Operation CPC Operations Officer - SBB role at Axis Bank?

You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.

RO:RL - Operation CPC Operations Officer - SBB

Axis Bank — Mumbai, MUMBAI