Relationship Manager - SME Liabilities

Job Summary

Portfolio Management
•    Primary accountability for deepening values and fee generation from the portfolio by offering superior service to facilitate trade and foreign exchange transactions.
•    Client servicing through the Bank’s “Out serve” mode with the aim of Customer delight.
•    Implementing cross sell prospects and make sure that SCB gets the maximum share of the wallet.
•    Create account plans for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded.
•    Contribute to the team’s business plans for the expansion of business chances in strategic target areas.
Sales Management and Process adherence:
•    Responsible to see to it that all new and existing customer documents are as per group standards on KYC.
•    Awareness and compliance of all the policies and procedures issued in relation to money laundering prevention for customer transactions.
•    Keep up proactive relations with all internal and external customers.
•    Sustain standard MIS pack and follow the Sales Management Process.

Core Responsibilities

Strategy: 
•    Generate new business to deliver on defined targets in terms of no. of customers, volumes and revenue for the segment 
•    Attain the Targets set in terms of product mix of Forex 
•    Induction of all new customers brought in by the Branches & Direct Sales team. 
•    Reach “best in class” productivity in order to maximize the efficacy of the sales process. 
•    Deliver on the budgeted cross sell targets. 
•    Aggressive Sales call plans to acquire large prospective customers through referrals. 
•    Guarantee coverage of customer base in accordance with the approved contact plans

Business
•    Establish and deepen relationships with existing Business Client organisations to attain increase in share of wallet and revenues. 
•    Deliver professional customer service to deliver on a high percentage of customer satisfaction and retention. 
•    Oversee the portfolio to de-risk against attrition and reach stability of book. 
•    Have complete grasp of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. 
•    Handle Forex customers and strengthen business
•    Cross sale 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, among them regulatory and business conduct, throughout Standard Chartered Bank. This includes understanding and securing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Productively and collaboratively spot, escalate, mitigate and resolve risk, conduct and compliance matters.

Competencies and Experience

•    Banking
•    Relationship Management
•    New client organisation acquisition
•    Liability segment

Qualifications

•    Any graduate with relevant experience as Relationship Manager.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our customers, communities, and each other. We question the status quo, love a challenge and enjoy finding new openings to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you team up with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the customer at the heart of what we do
Never settle, continuously striving to strengthen and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to create for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off such as annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human competencies, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your progress, with chances to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, over our teams, business functions and geographies - everyone feels respected and can realise their full potential.