Relationship Manager-NRI
IDFC FIRST Bank — Lucknow, LUCKNOW
Apply Now
Job Description
Job Criteria About the Position
Asa RelationshipManager – NRI within the Retail Banking division, you will be in charge of handing over comprehensive financial solutions tailored to Non-Resident Indian (NRI) customers. This position centres on enhancing customer value through deep relationship management, strategic product offerings, and superior service delivery. You will collaborate closely with product and operations teams to drive customer acquisition, engagement, and retention, while running NTB (New-to-Bank) NRI customers for a designated branch. Your contributions will support the broader objectives of the branch banking channel.
Core Responsibilities
Primary Responsibilities
- Grow the liabilities portfolio by increasing account balances of existing NRI customers and upgrading profitability through a larger share of wallet.
- Monitor inflows and outflows in mapped NRI accounts and proactively track NRI visits to India.
- Establish solid customer connections via mailers and phone calls, sharing observations on interest rate changes, exchange rate fluctuations, and other product offerings.
- Generate new sales leads through referrals from existing client organisations, NR associations, Prominent stockbrokers, and expats from shipping companies.
- Drive customer engagement by cross-selling investment products (e.g., life insurance, general insurance, Mutual funds, PMS) and non-investment products (e.g., forex, remittances) to both new and existing customers.
Secondary Responsibilities
- Recommend process improvements to enhance service productivity and quality over the branch network.
- Demonstrate sound sales planning capabilities and conceptualize promotional and marketing initiatives.
- Sustain up-to-date know-how of the banking industry, FEMA regulations related to NRI business, NRI customer behaviour, and financial markets.
- Work proactively with campaign data shared by the central team.
Key Success Metrics
- Expansion in NR Liability book
- Customer acquisition targets
- Product cross-sell targets
- Fee targets.
What We Are Looking For
Education
- Graduation: Any discipline (Full-Time)
- Postgraduation: MBA / PGDM (Preferred)
Experience
- Minimum 3-4 years of relevant exposure to branch banking
Abilities and Attributes
- Proven expertise in relationship management and customer engagement
- Solid understanding of NRI banking products and regulatory frameworks (e.g., FEMA)
- Outstanding communication and interpersonal abilities
- Strategic thinking and analytical ability
- Proficient in driving collaborative outcomes through strategic negotiation and conflict resolution
Based in Lucknow, this Relationship Manager-NRI role is part of IDFC FIRST Bank.
Frequently Asked Questions
What are the eligibility criteria for the Relationship Manager-NRI job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Relationship Manager-NRI at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager-NRI at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Relationship Manager-NRI role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
Chat us
Call us