Relationship Manager-NRI

Job Description

Job Expectations

About the Post

Asa RelationshipManager – NRI within the Retail Banking division, you will be accountable for producing comprehensive financial solutions tailored to Non-Resident Indian (NRI) customers. This post concentrates on enhancing customer value through deep relationship management, strategic product offerings, and superior service delivery. You will collaborate closely with product and operations teams to drive customer acquisition, engagement, and retention, while handling NTB (New-to-Bank) NRI client organisations for a designated branch. Your contributions will support the broader objectives of the branch banking channel.

Main Responsibilities

Primary Responsibilities

Grow the liabilities portfolio by increasing account balances of existing NRI customers and strengthening profitability through a larger share of wallet.
Monitor inflows and outflows in mapped NRI accounts and proactively track NRI visits to India.
Establish sound customer connections via mailers and phone calls, sharing findings on interest rate changes, exchange rate fluctuations, and other product offerings.
Generate new sales leads through referrals from existing clients, NR associations, Prominent stockbrokers, and expats from shipping companies.
Drive customer engagement by cross-selling investment products (e.g., life insurance, general insurance, Mutual funds, PMS) and non-investment products (e.g., forex, remittances) to both new and existing customers.

Secondary Responsibilities

Recommend process improvements to enhance service streamlining and quality throughout the branch network.
Demonstrate robust sales planning capabilities and conceptualize promotional and marketing initiatives.
Keep up up-to-date understanding of the banking industry, FEMA regulations related to NRI business, NRI customer behaviour, and financial markets.
Work proactively with campaign data shared by the central team.

Core Success Metrics

Progress in NR Liability book
Customer acquisition targets
Product cross-sell targets
Fee targets.

What We Are Looking For

Education

Graduation: Any discipline (Full-Time)
Postgraduation: MBA / PGDM (Preferred)

Experience

Minimum 3-4 years of relevant background in branch banking

Competencies and Attributes

Proven expertise in relationship management and customer engagement
Sound understanding of NRI banking products and regulatory frameworks (e.g., FEMA)
Strong communication and interpersonal competencies
Strategic thinking and analytical ability
Proficient in driving collaborative outcomes through strategic negotiation and conflict resolution

Location for this Relationship Manager-NRI opening: Thane.

Frequently Asked Questions

What are the eligibility criteria for the Relationship Manager-NRI job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Relationship Manager-NRI at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager-NRI at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Relationship Manager-NRI role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

IDFC FIRST Bank — Thane, THANE