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Post/ Job Title: Relationship Manager-JLG
Function/ Department: JLG
'The position entails deepening relationships with Banking accounts and securing best in-class service to the customers. The post bearer has a responsibility to spot prospective customers and convert them into real business openings. The post bearer is accountable for creating Joint Liability Groups and centres and handling them through the formation, disbursal and collection phases while running a team to drive customer acquisition, establishing household level customer relationships and capitalizing on lifetime value in each relationship.
'• Deepen existing portfolio to ensure customer stickiness.
• Oversee zoning activity to map household needs in villages and areas allocated.
• Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets.
• Assess and evaluate the client needs and generate new sources of revenue by making use of cross sell chances as per their lifestyle, risk profiling and expectations.
• Contribute to penetration of liabilities business in new markets through lead generations and account opening as per needs of customer.
• Deliver on individual and branch sales goals through new business sales, referrals and retention of account relationship.
• Monitor high collections productivity through discipline and drive.
• Conduct field audits and customer verifications to secure high quality of accounts.
• Gather Latest Market intelligence and track and benchmark against best practices in competitor banks.
• Evaluate the progress strategy based on competitor analysis and feedback from different channels/customers.
• Recommend process changes to enhance service effectiveness and quality spanning the branch network.
• Oversee a team of field officers, taking responsibility of their development and attrition.
'Create and implement livelihood advancement and community development initiatives.
Graduate
5+ years of relevant banking experience.
Location for this Relationship Manager - JLG opening: Kamrej.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager - JLG at IDFC FIRST Bank.
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.