Relationship Manager - Employee Banking

Job Summary

•    Creates and conducts proposal presentations for the portfolio assigned.
•    Responsible to maintain cordial relationship with the corporate clients.
•    Drive revenue growth to the business with the existing and new corporate customers.
•    Ensure knowledge about the market all times to upgrade and rise up to the occasion.
•    Ensure that individual targets are met, along with group targets.
•    Ensure productivity and cross-sell various products.
•    Focus on acquiring new clients - identification of targets
•    Plan the client acquisition strategy.
•    Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence.
•    Leveraging business from new and established client relationships.
•    Managing both assets and liabilities. 

Key Responsibilities

Strategy
•    Meet the business objectives initiated by the respective country Retail Clients business
•    Customer focus need-based selling
•    Deepen customer relationship and maximize penetration
•    Fulfils corporate employees’ banking needs including payroll and other retail products.

Business
•    Achieve personal sales target
•    Segment focus, customer focus needs-based selling
•    Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.
•    Job requires generating referrals / cross-selling other products of the bank, such as investments,       insurance, mortgages, credit cards, personal loans etc All relevant internal and external certification to be completed prior to referring / selling wealth products.
•    Help Drive the Employee Banking one bank agenda 

Processes
•    Operational quality - Errors free customer application & documentation 
•    Responsive and responsible selling
•    Practice appropriate sales and marketing

Risk Management
•    Conduct CDD, MLP & TCF diligently 
•    Zero tolerance – Fraud, Mis-selling
•    Attend training, acquire knowledge and apply to job function 

Governance
•    Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
•    To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Direct Sales – Corporate Salary account

Skills and Experience

•    Prospecting
•    Product knowledge
•    Upselling & Cross selling
•    Time management 
•    Willingness to learn

Qualifications

MBA (Marketing)
•    Must be a graduate. MBA’s will be preferred.
•    Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage. 
•    Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
•    Good knowledge of the selected market and customer segments would be an advantage.
•    Strong communication and negotiation skills with the ability to influence outcomes.
•    Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
•    All relevant internal and external certification to be completed prior to referring / selling wealth products.

Valued Behaviours
•    Do the right thing: Be brave, be the change; Think client; Live with integrity
•    Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
•    Better together: See more in others; How can I help? Build for the long term

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.