Relationship Manager-Current Account
IDFC FIRST Bank — Delhi, NORTH DELHI
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Job Description
Job Needs About the Job
The Relationship Manager – Current Account is tasked with overseeing a portfolio of clients to ensure superior service delivery and drive cross-selling of banking products. The position centres on creating CASA (Current Account Savings Account) balances, acquiring new customers, and enhancing product penetration per customer. It also involves handling routine banking transactions, handling branch deliverables, and ensuring compliance with operational standards.
Main Responsibilities
Primary Responsibilities
- Drive CASA value establish-up and acquire new client organisations as per branch targets.
- Guarantee effective client engagement to facilitate cross-selling of banking products.
- Increase product holding per customer within the assigned portfolio.
- Profile all engaged client organisations and present suitable banking solutions.
- Promote digital onboarding and usage of services such as Mobile/Net Banking, Bill Pay, SIPs, Insurance, Investments, Retail and SME Loans.
- Meet monthly operating plans to enhance scorecard performance and decile rankings.
- Liaise with relationship managers to close business loans, working capital criteria, POS, CMS, and trade transactions generated through customer engagement.
- Secure quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks.
- Act as custodian of the branch vault, running vault limits, cash, and non-cash transactions.
- Guarantee zero instances of cash shortage or excess at the teller counter.
- Regularly update core registers and review branch reports such as EOD cash position, LTR, and instruments issued.
- Monitor and reconcile dummy accounts, suspense accounts, deferred accounts, and accounts payable/receivable as per required formats.
- Ensure strict adherence to bank policies and compliance standards.
Secondary Responsibilities
- Conduct audits and guarantee compliance with internal and external regulations.
- Produce best-in-class customer service to become the primary banker for client organisations.
What We Are Looking For
Education
- Graduate in any discipline.
- Postgraduate in any field (preferred).
Experience
- Prior background in branch banking or customer relationship roles is preferred.
Competencies and Attributes
- Sound customer service and relationship management capabilities.
- Aptitude to cross-sell banking products productively.
- High attention to detail and operational discipline.
- Familiarity with banking systems and digital platforms.
- Solid problem-solving abilities.
- Commitment to compliance and ethical standards.
- Fluent in English with robust business communication abilities
This Relationship Manager-Current Account vacancy is based in Delhi.
Frequently Asked Questions
What are the eligibility criteria for the Relationship Manager-Current Account job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Relationship Manager-Current Account at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager-Current Account at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Relationship Manager-Current Account role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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