What are the eligibility criteria for the Relationship Manager - Commercial Vehicle Loan job at Poonawalla Fincorp?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 3-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Relationship Manager - Commercial Vehicle Loan at Poonawalla Fincorp?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Relationship Manager - Commercial Vehicle Loan at Poonawalla Fincorp.

Is prior experience required for this position?

This role requires around 3-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Relationship Manager - Commercial Vehicle Loan role at Poonawalla Fincorp?

You can apply directly using the Apply Now button on this page, which will take you to Poonawalla Fincorp's application process for this role.

Relationship Manager - Commercial Vehicle Loan at Poonawalla Fincorp

Job Description

The successful Relationship Manager - Commercial Vehicle Loan will work from Raiganj.

Job Description

Principal Accountabilities

Shape and execute a comprehensive sales strategy for the designated Branch. Recruit, train, and oversee a team of sales officers and executives. Foster and uphold sound relationships with main clients, partners, and stakeholders. Monitor performance and ensure every sales officer has sufficient leads to attain targets. Streamline the sales process from lead generation to closure. Secure compliance with all regulatory criteria and internal policies. Recruit, train, build & handle a steady sales team Recognise and build strategic partnerships and alliances. Drive sales team to reach budget as per organizational criteria Concentrate on revenue generation and profitability within the Branch. Oversee sales team for process adherence as per businesses laid out process Monitoring of all hygiene parameters like PDD adherence & process governance for the area Specialise in revenue generation and profitability within the area Overseeing the sales operations over the designated area, with a specialise in promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Recruiting, training, and overseeing DSAs to secure the achievement of sales targets and adherence to company policies and guidelines. Sound market connect and domain understanding, geographic intelligence Pinpointing potential business client organisations within the area and establishing solid relationships to facilitate the sale of unsecured loan products. Conducting thorough financial assessments of potential clients and customizing suitable loan solutions that cater to their specific business criteria and financial capabilities. Achieving and surpassing individual sales targets through effective relationship management and sales strategies. Offering regular updates and reports on market dynamics, customer feedback, and DSA performance to the management team.Supervise and handle all operational activities at the Customer onboarding. Give solid leadership, guidance, and support to secure the achievement of sales targets Ensure loan disbursal for the relevant cases for all type of existing products. Relationship management of DSAs, Connectors, Dealer DSAs, DSEs in the city/area Guarantee compliance with regulatory and company policies. Monitor the Quality of sourcing to be as per organization’s expectations Oversee the entire customer onboarding lifecycle, from application submission to account activation. Establishing sound & positive relationships with strategic customers Monitor and oversee loan disbursements and reconciliation of payment.Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Create and execute a comprehensive sales strategy for the designated region. Shape customer communication, marketing initiatives to attain business goals. Recruit, train, and handle a team of sales managers and executives. Analyse the market, portfolio to recognise potential chances. Assist in the development and management of the Loan Against Property (LAP) product portfolio. Conduct in-depth market research and analysis. Conduct market research to pinpoint customer needs and a competitive landscape. Foster and keep up solid relationships with core client organisations and stakeholders. Collaborate with sales, marketing, and operations teams to design and implement product strategies. Collaborating with internal teams to streamline the loan application and approval process, guaranteeing compliance with regulatory guidelines and company policies. Monitor product performance and make data-driven recommendations for improvements. Secure compliance with regulatory criteria and internal policies. Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction.Prepare detailed reports and presentations on product performance and market trends. To centrally collaborate with all channel partners, referrers and third-party sales channels for lead generation.Handling the Credit Card Sales for the location/State. Supervise and run all operational activities at the branch.Monitor and analyze sales performance metrics.Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to guarantee regulatory compliance with risk, legal, compliance and other departments. Create and implement strategic plans for machinery loan and medical equipment financing products. Conduct training sessions about new products and strengthen existing product information. Shape and execute a comprehensive sales strategy for the designated region.Offer training and support to sales teams on product features and benefits. Conduct market research to pinpoint trends, prospects, and customer needs in the machinery loan and medical equipment sectors. Guarantee credit card issuance, delivery & requisite services in-order to serve the customer.Recruit, train, and handle a team of sales managers and executives. Ensure compliance with regulatory and company policies. Streamline the sales process from lead generation to closure. Sustain a high level of customer service quality. Handle a team of Team leaders and Sales associates.Recognise and build strategic partnerships and alliances. Address and resolve customer inquiries and issues promptly. Scout for potential partners on co-lending openings spanning STPL, BL, TWL, etc. Recruit, train, and oversee branch staff. Pinpoint operational risks and implement risk mitigation strategies. Give leadership, guidance, and support to the team. Set performance targets for the branch and track performance against main metrics. Oversee the development of new products and enhancements to existing products. Conduct in-depth market research and analysis.Create strategies to enhance branch performance. Design the SOP of Medical and Machine Loan departments. Monitor branch financials, among them disbursements, collections, and expenses.Design incentives and monthly/quarterly contests to boost the sales team for increasing sales. Analyze CMS reports related to the process and guarantee discipline adherence.Assist in the development and implementation of digital strategies to enhance business operations and customer engagement.Centre on revenue generation and profitability within the region. Conduct initial discussions on broader alignments with leadership on process & commercial. Facilitate workshops with key stakeholders. Work closely with CPA, Credit, Sales, marketing, Policy, Risk, Recovery, Legal and customer service teams to guarantee successful product development on MOM/YOY basis. Oversee the development and implementation of strategic plans for secured and unsecured lending operations, ensuring alignment with the company’s overall objectives and expansion targetsOutline SOP’s & kick start necessary process documentations. Driving Credit card business through DMA & Open market channel.Track competition, industry metrics, forecasts and qualitative market data for different segments.Source necessary alignments & approvals on process documents. Facilitate legal discussions on documentation like BPA, Escrow, POA, Addendums for execution. Conduct effective resource planning to maximize the productivity of resources. Support the management of digital projects from conception through to completion, securing they are delivered on time and within budget. Facilitate detailed UAT session & document observations & necessary fixes if any along with timelines & ownership. Conduct monthly performance reviews of Team leaders to evaluate their performance. Collaborate with different departments to spot digital openings and integrate digital solutions. Shape and implement streamlined processes to enhance the productivity and effectiveness of customer onboarding operations. Support go-live also monitor & address any initial glitches. Monitor and analyze digital trends and technologies to recommend innovative solutions.See to it that the NBFC complies with all relevant national and state laws, regulations, and industry standards. Create and sustain relationships with Original Equipment Manufacturers (OEMs), dealers, DSA and customers. Handle daily operations, ensuring regulatory compliance and optimizing productivity Foster and uphold sound relationships with main clients and stakeholders.Running the team of on-roll team members. Build and handle budgets for the division, ensuring financial goals are met Guaranteeing product trainings in regular intervals. Secure the branch operates within budget. Annual budgeting for business numbers, Cost of acquisition.Recognise operational risks and implement risk mitigation strategies. Contact customers with delinquent accounts to collect outstanding payments. Attain development and hit sales targets by successfully running the sales team. Oversee daily operations of the collections department.Monitor and oversee loan disbursements and collections. Collaborate with cross-functional teams, covering compliance and Business. Efficient monitoring on disbursement & reconciliation activities.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Ensure the performance against main metrics. Project Implementation. Assist in the management of digital marketing campaigns, covering social media, email marketing, and online advertising. Shape and implement sales strategies to attain business targets.Process and system development. Deliver strategic direction and leadership for all operational activities spanning the NBFC. Analyze market trends and competitor activities to spot openings for progress. Spot training expectations within the team and get the training conducted. Ensure strict adherence to all NBFC regulations, legal needs, and internal policies. Lead and motivate the sales team to meet and exceed sales targets. Present data to Senior Management as needed. Deliver training and development to enhance team performance. Shape and implement strategic plans to maximize collections. Monitor and analyze sales performance metrics. Train and coach collections staff to guarantee effectiveness and compliance. Monitor and analyze sales performance metrics.Liaison with support groups among them business intelligence unit, legal, operations and technology to guarantee your strategy is understood and executed.Pinpoint and pursue new business prospects or partnerships that align with the organization’s goals Conduct hindsight audits on several business operations and transactions to evaluate the outcomes against initial expectations and industry benchmarks. Collaborate with internal stakeholders to gather relevant data, documentation, and observations for retrospective analysis. Driving compliant & quality process in Channel/Vendor ensuring to sustain minimum delinquency & NPA. Assess the adequacy and effectiveness of controls, risk management practices, and decision-making processes. Pinpoint, assess, and mitigate legal risks associated with the company's operations, contracts, and transactions. Negotiate payment plans and arrangements with customers.Reconciliation of MIS Reports: Ensure accuracy and consistency of MIS reports with financial records. Lead cross-functional teams to attain project milestones and objectives, fostering collaboration and effectiveness spanning departments Oversee operational teams and allocate resources to a range of branches, divisions, and teams.Handling Collections Issues: Address and resolve issues related to collections, among them overdue accounts and disputes. Monitor industry trends and developments, spotting openings for the organization to stay competitive Run a team of Team leaders and Sales associates. Allocation Mapping: Assign tasks and responsibilities to team members based on their capabilities and workload.Assist in handling the funding operations for the Non-Banking Financial Company (NBFC), ensuring efficient allocation and utilization of funds. Supervise and oversee all operational activities at the branch. Support the development and implementation of supply chain financing strategies to optimize working capital and strengthen cash flow.Analyze CMS reports related to the process and ensure discipline adherence. Empanelment of new channel partners for acquiring cards market share. Collaborate with suppliers, vendors, and financial institutions to negotiate terms and secure funding.Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Guarantee compliance with regulatory and company policies. Monitor and analyze financial performance, pinpointing prospects for cost savings and productivity improvements. Create and execute a comprehensive sales strategy for the designated Branch.Ensure the branch adheres to all NBFC regulations and company policies. Sustain a high level of customer service quality.Prepare reports and presentations on the progress and impact of digital initiatives.Streamline the sales process from lead generation to closure.Prepare financial reports and presentations for senior management, highlighting core metrics and performance indicators. Ensuring monthly/annual target achievement of the team. Monitor and oversee agency performance, covering setting and tracking KPIs. Follow Up with Team for Resolutions: Track progress and ensure timely resolution of issues. Implementation of the decisions taken by the management. Preparation of Daily Fund Flow Statement reports and control of revenue leakage Spot areas of improvement and deliver actionable recommendations to enhance operational streamlining and mitigate risks. Setting up of Collection infrastructure in allocated locations. Make sure that hindsight audit activities are conducted in compliance with internal policies and regulatory expectations. Ensure all Collection agencies and collection activity carried out by the agency and team is as per the regulatory norms. Lead, mentor, and oversee a team of Relationship Managers to reach individual and team sales targets. Conduct monthly performance reviews of Team leaders to evaluate their performance.Set and monitor performance targets for each branch, division, and department.Regular FLDG tracking & monitoring.Give support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Build and execute sales and marketing strategies to promote machinery loan and medical equipment financing products. Lead by example and foster a continual improvement culture.Prepare and submit regular reports on branch operations to senior management. Cultivate and uphold relationships with key stakeholders, such as borrowers, partners, regulators, and internal teamsCo-ordinate the activities of the Customer Service team. Negotiate with debtors to arrange for debt repayments or establish repayment plans. Data Allocation: Organize and allocate data to the appropriate team members or systems. Secure compliance with all regulatory criteria and internal policies.Guarantee all collections activities are conducted in accordance with legal and ethical standards. Create and run the Loan Against Property (LAP) product portfolio for commercial customers.Review, draft, and negotiate a range of legal agreements, among them loan agreements, vendor contracts, and employment agreements. Guaranteeing timely banking of cash / cheque on daily basis and timely submission of Fund Flow Statement Resolve customer complaints and queries related to debt collection.Implement Digital & non digital interventions to establish operational efficiencies Compile comprehensive audit reports detailing findings, recommendations, and suggested corrective actions.Shape and execute a comprehensive product strategy in alignment with the company's business objectives and market needs. Lead development and operationalization of new products Create and implement sales strategies to deliver on business targets for shopkeeper business loans.Communicate audit results to senior management and work collaboratively to implement recommended changes. Portfolio tracking & monitoring & activate necessary controls as applicable.Build and implement a comprehensive strategic plan for the business, aligned with the overall objectives of the organization.Address and resolve customer inquiries and issues promptly. Conduct market research, competitor analysis, and customer observations to recognise emerging trends, customer needs, and potential product chances. Recruit, train, and handle branch staff. Evaluate customer feedback and recognise ways to maximize customer satisfaction. Document all customer interactions and payment arrangements. Conduct market research to spot customer needs, competitive landscape, and emerging trends in the commercial real estate sector. Update customer accounts with payment information. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Adapting to new technological changes. Pinpoint training needs and shape training programs for the sales team. Support Relationship Managers in acquiring new customers and handling existing relationships.Location visits to check adherence of process as laid down by the company Lead and motivate the sales team to deliver on targets and revenue goals.Spot and create strategic partnerships and alliances.Collaborate with sales, marketing, and operations teams to design and implement product strategies that drive progress and profitability. Collaborate with cross-functional teams, such as Sales, Marketing, Operations, and Technology, to define product expectations, features, and pricing strategies.Establish key performance indicators (KPIs) and metrics to monitor the performance of lending operations and offer regular reporting and observations to senior management Create network for 24X7 disbursement of loans Monitor product performance and make data-driven recommendations for improvements and innovations.Offer leadership, guidance, and support to the team. Handle and oversee legal disputes, litigation, and regulatory inquiries involving the NBFC. Should be able to collate, extract & modify data from different sources Prepare and present reports on collections activities and progress.Oversee the daily operations of the contact center, ensuring efficient and effective service delivery. Build and implement streamlined processes to enhance the effectiveness and effectiveness of customer onboarding operations. Hire, train, and run contact center staff, such as team leaders and agents. Money Receipt collection and deposition management – securing timely deposition to avoid financial loss Recognise chances for business development within the branch's market. Ensure that standard operating procedures are followed and zero process breach. Drive the end-to-end product development lifecycle, such as ideation, concept development, market analysis, product design, and launch. Participate in Exhibitions over Pan India to increase the visibility of PFL brand. Set performance targets for the branch and track performance against key metrics.Guarantee all products comply with regulatory expectations and run risks associated with machinery loans and medical equipment financing. Build and conduct legal compliance training programs for employees. Monitor product performance and core performance indicators (KPIs) to recognise areas for improvement and guarantee business goals are met. Pinpoint suit of innovative solution to increase Operation efficiencies Ensure compliance with regulatory needs and internal policies related to LAP products. Liaise with internal & external stakeholders for any escalations from co-lent customers or partner teams.Ensure compliance with regulatory needs and internal policies related to funding and supply chain operations. Collaborate with cross-functional teams, covering compliance and IT, to ensure onboarding procedures align with regulatory standards and NBFC policies.Monitor and evaluate the performance of Relationship Managers against set targets and KPIs. Guarantee high levels of customer satisfaction through outstanding service. Assist in the management of supply chain processes, among them procurement, logistics, and inventory management. Monitor main performance indicators (KPIs) related to onboarding, pinpointing trends and implementing improvements. Assist in credit appraisal, approval, and monitoring processes. Implement strategies to increase the branch's portfolio.Create and sustain robust relationships with key customers and stakeholders. Address client needs and resolve issues promptly. Conduct feasibility studies and business case assessments to evaluate the viability and profitability of new product initiatives.Shape strategies to enhance branch performance. Attain development and hit sales targets by successfully running the sales team. Produce written reports when required. Escalate difficult or intricate collection cases to supervisors.Recruit, train, and handle a team of sales officers and executives.Own recruiting, objectives setting, coaching and performance monitoring of Sales associates. Oversee the dialer team tasked with overseeing the automated dialing system and optimizing dialing campaigns for maximum effectiveness.Keep up job understanding, report to supervisors, and forward unresolved queries/requests/complaints to specialists. Foster and uphold sound relationships with main clients, partners, and stakeholders. Monitor product performance, track key metrics, and conduct regular reviews to spot areas for improvement and implement appropriate strategies. Oversee the entire product lifecycle for fintech products, from ideation and development to launch and optimization.Monitor performance and secure every sales officer/RM has sufficient sources to leads. Run Contact Centre Activities Build and implement product strategies that align with business goals and market needs.Establish and uphold quality assurance processes and standards. Give necessary support and guidance to the agencies. Offer support to all internal and external customers; instructing, mentoring, and guiding the email team associates to sustain a high level of service to all customers. Conduct regular training sessions for onboarding teams to secure a thorough understanding of processes and compliance criteria.Oversee the allocated delinquent portfolio to the agency and drive agency to meet the targets.Supervise and handle all operational activities at the branch. Participate in the development and updating of company policies and procedures.Establish and keep up effective communication channels with senior management, employees, and external partners. Lead and mentor a team of product managers, analysts, and other staff members. Guarantee adequate coverage as per expectations. Ensure that all customer interactions and services meet the highest quality standards. Prepare detailed reports and presentations on product performance, market trends, and strategic initiatives. Offer proactive customer outreach. Deliver training and support to sales teams on product features, benefits, and best practices. Specialise in revenue generation and profitability within the region. Liaise with Sales team, Design and implement relevant product offerings / programs to drive disbursement volumes. Co-ordination with Treasury team for Branch Cash limits Build customer communication, marketing initiatives to reach business goals. Petty cash Statements control and Implementation of petty cash expenses policy - Ensuring checks and controls on petty cash expenses as per policy Analyse the market, portfolio to spot potential openings. Ensure compliance with regulatory and company policies. Develop and uphold positive relationships with relevant government agencies and regulators. Collect and analyze customer feedback.Co-ordinate with Sales, Operations, Underwriting team on designing and implementation of processes to reduce TAT and increase customer satisfaction. Training & Development of agents engaging with customers. Ensure compliance with regulatory needs and company policies. Actively support time to time implementation of regulatory & compliance expectations in lieu with co-lending partners. Project Implementation.Prepare and present regular reports on sales performance and market trends.Shape and implement strategies to enhance customer service and satisfaction.Uphold a high level of customer service quality. Establish and keep up a Centre of Excellence (CoE) to drive continuous improvement in operational processes, customer experience, and productivity. Secure the availability and accuracy of critical data and reports to aid decision-making and performance tracking. Lead by example and foster a continual improvement culture. Tasked with the finance of CNC, VMC, HMC, CNC laser cutting, woodworking, injection molding machines, diesel gensets, rooftop solar panels, and business loans catering to the MSMEs. Sustain accurate and up-to-date records of all collections activities. Stay informed about regulatory changes affecting customer onboarding and implement necessary adjustments. Secure adequate training is provided through regular training sessions for new hires and existing employees. Run budgets and resources for product development and marketing activities.Take responsibility and ownership for own actions, performance, and behaviors. Spot training needs and organize training programs for the sales team to enhance their competencies and grasp. Establish quality standards and guidelines for the contact centre operations.Stay updated on regulatory and compliance needs applicable to the financial services industry, securing products adhere to legal and regulatory frameworks. Ensure all sales activities and loan processes comply with regulatory and company policies.Analyze financial statements, credit reports, and other data to evaluate creditworthiness.Work closely with legal teams to handle any legal issues related to collections.Streamline the sales process from lead generation to closure.Allow monthly reconciliations & partner payouts.Secure loan disbursal for the relevant branches for all type of existing products. Monitor branch financials, among them disbursements, collections, and expenses.Conduct regular market analysis to stay abreast of industry trends and competitor activities. Overseeing the sales operations over the designated area, with a specialise in promoting unsecured business loan products through a network of Direct Selling Agents (DSAs). Sourcing business & lead generation for sales team from channel partners, manufacturing suppliers, traders, etc.Offer training and support to the Sales team, equipping them with the necessary product know-how and assisting in driving effective product positioning and sales strategies.Run a team of Team leaders and Sales associates.To centrally collaborate with all channel partners, referrers and third-party sales channels for lead generation. Secure the protection of customer and company data in compliance with data privacy laws. Collaborate with cross-functional teams, among them marketing, sales, and engineering, to guarantee successful product development and launch. Discuss existing (modifications) & new product proposition with all relevant internal and external stakeholders to secure regulatory compliance with risk, legal, compliance and other departments. Process and system development. Oversee the entire customer onboarding lifecycle, from application submission to account activation.Conduct needs assessments to recognise training gaps and design targeted training programs for sales teams.Implement strategies to enhance overall branch performance Ops activities. Spot training expectations within the team and get the training conducted. Monitor market trends and customer feedback to recognise chances for product innovation and improvement. Present data to Senior Management (need Basis). Deliver perspectives and reports to senior management on business performance and market conditions. Adhere to all company policies and procedures related to collections. Use data-driven findings to inform strategic decisions. Uphold a professional and courteous demeanor when interacting with customers. Resolve escalated issues related to onboarding and collaborate with other departments to address customer concerns.Running customer escalations and reverting to the central team. Meet Resolution% target. Guarantee compliance with all regulatory expectations and internal policies. Address and resolve customer inquiries and issues promptly. Recruit, train, and run branch staff. Guarantee the branch operates within budget. Generate & uphold healthy leads for the sales team ensuring they have qualified chances to work upon. Supervise and handle all operational activities at the Customer onboarding. Ensure adherence to all relevant regulatory guidelines and internal policies. Co-ordinate the activities of the Customer Service team. Conduct training sessions about new products and strengthen existing product information. Track competition, industry metrics, forecasts and qualitative market data for different segments. Spot and create strategic partnerships and alliances. Liaison with support groups among them business intelligence unit, legal, operations and technology to guarantee your strategy is understood and executed. Centre on revenue generation and profitability within the Branch. Monitoring fraud controls and sharing learning with vertical to recognise trend in frauds and avoid such frauds to hit the system in future - Guaranteeing 100% adherence to the process by the team. Timely reporting of frauds / actions taken and report to respective vertical and update the Status in Monthly Branch Accounts MIS.Monitor and analyze core performance indicators (KPIs) and trends, making data-driven decisions to enhance performance. Repossession of assets. Collaborate with Marketing to shape and execute product-specific marketing plans, campaigns, and promotional activities to enhance product visibility and drive customer acquisition.Build and implement training materials and modules focusing on product know-how, sales techniques, compliance, and customer service. Shaping relationships with several sourcing channels i.e., suppliers, new & existing customers for business development.Secure compliance with regulatory criteria and industry standards for fintech products. Offer strategic direction and leadership for all operational activities over the NBFC.Plan training sessions (both in-person and virtual) to new hires and existing staff. Recognise operational risks and implement risk mitigation strategies.Collaborate with cross-functional teams to streamline processes and attain business objectives. Continuously evaluate the effectiveness of training programs and make improvements where necessary. Prepare and present periodic performance reports to senior management. Evaluate customer feedback and pinpoint ways to maximize customer satisfaction. Give strategic direction and leadership for all CPU activities throughout the Operations. Secure personal visits to customers followed by trail update.Ensure that standard operating procedures are followed and zero process breach. Oversee and oversee the peoples or operational units, securing alignment with the processes and activities. Drive sales progress of LAP and meet revenue targets. Set the processes of Post disbursement activities and guarantee the end-to-end process loop. Handle escalated customer issues and secure timely resolution. Run a team of sales professionals. Implement strategies to enhance operational performance, productivity, and productivity. Create, implement, and oversee an effective Expected Credit Loss (ECL) framework. Prepare credit proposals and presents to credit committees. Ensure strict adherence to all NBFC regulations, legal needs, and int

Relationship Manager - Commercial Vehicle Loan

Poonawalla Fincorp — Raiganj, BAHRAICH

Job Description

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