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Position purpose
Acquire and convert eligible Education Loan clients through compliant counselling, disciplined funnel management, complete documentation, coordinated fulfilment and active ownership of portfolio quality.
Duties and Responsibilities
• Generate and oversee leads from direct, referral, consultant, institution and partner channels.
• Counsel students and co-applicants on course, country, institution, funding requirement, repayment construct and documentation.
• Capture complete application data, client consent and source attribution in approved systems.
• Collect and validate admission, academic, KYC, income, banking and collateral documents before login.
• Collaborate with Credit, Operations, Verification and partners to resolve queries and progress files within agreed service levels.
• Track the lead-to-login, login-to-sanction and sanction-to-disbursement funnel and record lost reasons and corrective actions.
• Communicate sanction terms, conditions and pending qualifications accurately to clients.
• Sustain compliant selling, client confidentiality, audit trails and approved communication standards.
• Back up portfolio quality through appropriate sourcing, fraud vigilance and early issue escalation.
• Own regional portfolio-quality governance, including X-bucket and early-delinquency performance, review of location and channel trends, corrective action plans, and senior-level coordination with Collections, Credit, Risk and Operations.
• Set regional sales direction and operating rhythm.
• Own governance, resource priorities, senior stakeholder alignment and capability building.
• Sponsor process, channel and portfolio-quality interventions.
Key Decisions / Dimensions
Decision rights
• Make day-to-day sales and client-management decisions within approved policy, process, pricing and delegated authority.
• Prioritise and allocate client follow-ups, including portfolio-quality and X-bucket actions, within the assigned scope.
• Escalate policy deviations, material client impact, fraud indicators, persistent overdue cases and unresolved dependencies.
• Commercial, hiring and budget authorities are to be defined in the approved delegation matrix.
Key interactions
Internal Sales, Product, Credit/Underwriting, Risk, Operations, RCU/Fraud Control, Collections, Compliance, Finance, Technology, HR and COE.
External Students, co-applicants, universities, education consultants, DSAs, referral partners and other approved service providers.
Key challenges
• Balancing growth, client experience, turnaround time and portfolio quality.
• Overseeing incomplete or inconsistent client, academic and financial information.
• Driving timely client engagement for pre-due, pre-bounce and overdue cases while following approved conduct standards.
• Collaborating Sales, Collections, Credit, Risk and Operations to address X-bucket and early-delinquency issues.
Required Qualifications and Experience
Postgraduate or equivalent qualification preferred,
This opening is for the Regional Manager - Education Loan/Senior Regional Manager - Education Loan position in Bengaluru.
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 6-8 Years years of relevant experience expected for this role.
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Regional Manager - Education Loan/Senior Regional Manager - Education Loan at Bajaj Housing Finance.
This role requires around 6-8 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
You can apply directly using the Apply Now button on this page, which will take you to Bajaj Housing Finance's application process for this role.