RB-LS: Business Development Associate

�         Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.

�         The Quality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience.

�         �This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines.

�         Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities.

�         Keeps a check on any malpractices and defines actions basis severity of incidents.

�         The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

�         The Unit Manager � Investment manages an outbound team (on partner payrolls) across various investment products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities

�         �Drive Sales , Productivity ,Cross Sell, Cost to Income, profitability and growth of channel

�         Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank.�������������������������������������������������

�         Manage a team of Virtual Relationship Managers�������������������������������������������������������������

�         Develop and implement effective sales strategy to achieve business objectives.�������������������������������������������������

�         Analyse business numbers to identify opportunities and gaps for corrective actions.�������������������������

�         Ensure delivery of the sales targets assigned for the respective line of business.�������������������������������������������������

�         Improve existing processes to enhance productivity and overall performance of the team.����������������������������

�         Guide, coach and motivate teams across locations for improved performance����������������������������������������������������� ���������������������������������������������������������������

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�         Excellent Interpersonal and communication skills������������������������������

�         Sales and service orientation and ability to achieve the assigned revenue target�����������������

�         Large team management experience in Banking

�         Online sales experience of BFSI products will be preferred.����������