Job Description
Role description
About Phone Banking Group:
The Phone Banking Group is responsible for giving the service for issue’s and queries of Retail, SME and Corporate Customers. They are also responsible for providing service for multiple kind of products like CASA, Cards and retail assets and for servicing the customers 24/7*365 days.
About the Role:
The Phone Banking Group Team Member is responsible for achieving the business targets. They should also ensure that service quality is as per the benchmarked level that needs to be maintained
Key Responsibilities
- Responsible for execution/uploading of disbursement requests in SCFM software/ Finnacle, on the basis of requests from customers on phone banking and email channels
- Ensure registration of Corporate Scheme/Dealer/Vendor limits in support software viz. SCFM Tech M.
- To Follow-up with Corporates / Dealers / Vendors for submission of invoices as per sanctioned terms and recording of such receipts in support software via phone banking / email channel
- Ensure closure of A/c in Finnacle and SCFM Tech M via phone banking / email channel.
- Raising CR’ in consultation with all stakeholders to as per customer requirement
- Responsible for Catering to calls / emails and correspond to customer queries, requests and complaints and liaise with CCH team on customer accounts and mitigate escalations.
- Will serve as touch points for all Relationship managers and corporate account holders (Vendors and dealers) for their queries, requests and complaints.
Qualifications:
Optimal qualification for success on the job is:
- Graduate/ MBA preferred
- Additional Certificate course related to Banking sector
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
- Knowledge of banking products and services
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language
- Ability to manage complex client situations & risk and uncertainty for self and team within a dynamic priority-setting environment
- Ability to handle pressure and meet deadlines
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Skills
Refer to the Job Description
Frequently Asked Questions
What are the eligibility criteria for the RB-LS: Assistant Manager Sales - Corporate Salary Relationship job at Axis Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 1 - 3 Years years of relevant experience expected for this role.
What are the primary responsibilities of a RB-LS: Assistant Manager Sales - Corporate Salary Relationship at Axis Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a RB-LS: Assistant Manager Sales - Corporate Salary Relationship at Axis Bank.
Is prior experience required for this position?
This role requires around 1 - 3 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the RB-LS: Assistant Manager Sales - Corporate Salary Relationship role at Axis Bank?
You can apply directly using the Apply Now button on this page, which will take you to Axis Bank's application process for this role.
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