Product Manager - Gen AI at IDFC FIRST Bank

Job Description

Job Requirements

About the Role

The Product Manager Gen AI will be responsible for driving the strategic direction, development, and optimization of Generative AI products within the bank. This role focuses on enhancing user experience across digital touchpoints, ensuring seamless interactions and efficient transactions. The Product Manager will collaborate with cross-functional teams to deliver customer-first solutions, manage product lifecycles, and ensure timely and high-quality releases.

Key Responsibilities

Primary Responsibilities

Lead end-to-end product lifecycle management for Gen AI-powered digital channels and customer experience solutions.
Collaborate with design, platform, operations, and technology teams to define product requirements and deliver impactful solutions.
Champion customer-centricity across the organization and drive initiatives to improve customer satisfaction and loyalty.
Build and maintain strong relationships with stakeholders to foster innovation and leverage domain expertise.
Work with other Product Managers and business teams to ensure products are designed with a customer-first mindset.
Support Agile project management practices and coordinate with project leads and tech teams for timely delivery.
Create user stories with acceptance criteria and develop user flow diagrams and data flow diagrams.
Ensure adherence to processes, conduct testing, and manage timely product releases.

Secondary Responsibilities

Conduct market research and competitive analysis to identify trends and opportunities for product enhancement.
Provide product expertise to customer support teams and assist in resolving escalated issues.
Contribute to product documentation including user manuals, FAQs, and training materials.

What We Are Looking For

Education

Graduation: Bachelor’s degree in science (B.Sc.) ORTechnology (B.Tech) OR Computer Applications (BCA) OR Commerce (B.Com), OR Business Administration (BBA)
Post-Graduation: MBA or PGDM

Experience

Minimum of 3 years of relevant experience in product management, preferably in AI/ML, digital platforms, or customer experience domains.

Skills and Attributes

Strong understanding of Generative AI technologies and their application in digital products.
Experience in Agile methodologies and product lifecycle management.
Excellent stakeholder management and cross-functional collaboration skills.
Ability to translate customer needs into product features and user stories.
Strong analytical, problem-solving, and communication skills.
Passion for innovation and delivering customer-first solutions.

Frequently Asked Questions

What are the eligibility criteria for the Product Manager - Gen AI job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Product Manager - Gen AI at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Product Manager - Gen AI at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Product Manager - Gen AI role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Product Manager - Gen AI

IDFC FIRST Bank — Mumbai, MUMBAI