Priority Relationship Manager - NR

Job Summary

As a Relationship Manager, you'll be accountable for handling and shaping relationships with customers of International Banking to drive business development and meet the bank's strategic objectives. You’ll help client organisations set wealth goals, oversee investments, and create portfolios for long-term development and stability. You’ll be supported by specialists in the areas of investment, insurance, products and treasury to give customers with comprehensive solutions.  
This is an opening for you to demonstrate your relationship management, sales, customer service and communications abilities. Our Relationship Managers can advance their careers throughout client segments or explore roles spanning Wealth and Retail Banking.  

About Wealth and Retail Banking
We service more than 13 million individuals and small businesses, with a concentrate on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent client organisations. 

We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the solid structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span over deposits, payments, financing, advisory, investments and bancassurance. 

We’re investing USD $1.5 billion in our Affluent banking business. Our investment specialises in affluent frontline teams, wealth and digital platforms, and customer centres, as well as brand and marketing, to drive development. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

•    Support our customers to meet their financial needs, as they progress through their career and life-stages.
•    Establish relationships for the long-term and understand client organisations’ financial needs and aspirations to grow, oversee and protect their wealth, with appropriate investment solutions.
•    Stay ahead of the market and get regular market updates and investment observations from our Chief Investment Office (CIO) to share with client organisations.
•    Use myWealth digital and help clients to create custom portfolios, check performance and asset allocation based on CIO’s advice.
•    Give outstanding customer experiences.

Competencies and Experience

•    A minimum of 2 years of track record in customer acquisition, relationship management and retail banking.
•    Technical know-how and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc.).
•    First-rate communication, interpersonal and relationship developing competencies.
•    Capability to learn new products and services quickly.
•    Capacity to work in a flexible and agile way.
•    Self-starters and team players who enjoy working in an international environment.
•    Outstanding local language abilities, customer networks and experience.
•    Maintains a high standard of personal conduct and lives our valued behaviours.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new prospects to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you partner with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to upgrade and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to develop for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off covering annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human abilities, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your expansion, with openings to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, spanning our teams, business functions and geographies - everyone feels respected and can realise their full potential.