PREMIER RELATIONSHIP MANAGER

Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new openings, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers prospects, support and rewards that will take you further. 

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to allow them to handle their finances and protect and create their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a concentrate on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join the Wealth and Personal Banking-Overseas Indian team.

We are currently seeking an experienced professional to join the Premier Banking team.

Job Introduction

As a Premier Relationship Manager or Senior Premier Relationship Manager or Corporate Executive Relationship Manager at HSBC, you will be at the forefront of our flagship "Premier Banking" offering, serving as a vital link to our high-net-worth individual (HNI) clients. Your primary responsibility is to cultivate and expand HSBC Premier relationships, aligning with business targets and strategic plans.

You will act as a single point of contact for Premier customers, anticipating their needs and handing over comprehensive banking and financial advisory services. Your position involves securing exceptional customer service in accordance with Global Premier Service Standards, recognising chances for wealth reviews, and delivering tailored wealth solutions.

Success in this post requires sustaining the highest standards of integrity, adhering to regulatory expectations, and fostering trust with both the bank and our client organisations.

Principal Responsibilities

Business Impact:

• Maximize profit and expansion of Premier client portfolios by shaping new and existing relationships.
• Attain financial targets through effective client engagement and service delivery.
• Conduct regular client organisation reviews to understand needs and recommend suitable products and services. Cross sell products

Customer Management:

• Establish and keep up solid client relationships to ensure retention and satisfaction. Need based selling
• Utilize customer relationship management tools to keep client information accurate and up to date.
• Shape strategies to increase wallet share and oversee a prospect pipeline successfully.

Team Collaboration:

• Work as part of an integrated branch management team to meet standards and hand over operating models.
• Collaborate with colleagues throughout the business to support client needs and deliver on performance measures.

Operational Excellence:

• Guarantee compliance with HSBC's policies, covering KYC, AML, and sanctions guidelines.
• Run operational risk and adhere to sales quality needs.
• Attend mandatory training and report any unusual activities promptly.

Leadership & Development:

• Support team members and contribute to a positive work environment.
• Establish a network of internal relationships and gather feedback from colleagues and clients.

Education Qualifications / Certifications and Criteria:

Understanding & Experience

• Educational Background: Bachelor's degree or equivalent professional experience.
• Industry Experience:
• GCB 6: 3 to 5 years of relevant experience.
• Sales Achievements: Demonstrated success & exposure to Wealth products.
• Client organisation Relationship Management: Proven experience overseeing relationships with high-net-worth clients.
• Wealth Management Expertise: Sound technical capabilities in wealth management.
• Communication & Influence: Outstanding communication abilities with a concentrate on client engagement and influence.
• Sales & Networking Abilities: Solid orientation towards sales, networking, and portfolio management.
• Product Know-how: Comprehensive understanding of financial services products, services, and client organisation relationship management systems.
• Business Banking Insight: Familiarity with business banking customer segments and related products and services.
• Regulatory Compliance: Possession of valid licences and accreditations in wealth management as required by local regulations.
• Risk Management: Aptitude to collaborate productively with Compliance, Credit & Risk, and Internal Control teams to sustain a balanced risk environment.
• Language Proficiency: Proficient in English and local languages.

Accreditations

• Professional Qualifications: Obtain necessary professional and regulatory certifications such as AMFI, IRDA, NISM XXI A (PMS Certification), and NISM XIII (SIF Certification) as per market expectations. 

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to undertake your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, offer direction and feedback, handle team capacity and leave in line with policy as applicable.

You’ll deliver on more at HSBC.

HSBC is committed to developing a culture where all employees are valued, respected and opinions count. We take pride in delivering a workplace that fosters continuous professional development, flexible working and prospects to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Location for this PREMIER RELATIONSHIP MANAGER opening: Mumbai.