Portfolio Product Manager-NRI
IDFC FIRST Bank — Mumbai, MUMBAI
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Job Description
Job Requirements About the Role
Portfolio Product Manager – NRI Business will play a strategic role in supporting the growth of the non-resident customer portfolio. Based in Mumbai and reporting to the Head of Portfolio, the role will be responsible for analyzing portfolio health, identifying growth opportunities, and executing initiatives that enhance customer experience and business performance. This role involves close collaboration with cross-functional teams and a strong focus on data-driven decision-making and innovation.
Key Responsibilities
Primary Responsibilities
- Analyze the NRI customer portfolio regularly to derive insights on health and performance.
- Evaluate customer experience (CX) offered by competitors and global leaders to identify gaps and opportunities for improvement.
- Use web analytics to assess customer behaviour and trends, and implement innovative solutions.
- Develop and execute portfolio growth strategies in collaboration with Channel, Field, Operations, Digital, Engineering, and other stakeholders.
- Build products and processes that deliver a world-class experience to NRI customers.
- Ensure high service availability and quick turnaround times for portfolio-related systems and processes.
- Empower channel and field teams with tools and intelligence to enhance portfolio management.
- Incorporate customer and business feedback into acquisition strategies, balancing trade-offs and priorities.
- Conceptualize, execute, and analyze the performance of customer campaigns using HPE (High Performance Engine).
Secondary Responsibilities
- Contextualize customer, market, and competitor trends to guide cross-functional strategy and execution.
- Drive campaigns through HPE to improve portfolio health, cross-sell/upsell, customer engagement, and channel activation.
What We Are Looking For
Education
- Bachelor’s or Master’s degree in Business, Marketing, Finance, or a related field.
Experience
- Proven experience in portfolio management, product development, or customer experience roles within banking or fintech.
- Experience in campaign management and performance analysis using digital tools.
Skills and Attributes
- Strong analytical and strategic thinking skills.
- Ability to influence and collaborate across teams and departments.
- Excellent communication and stakeholder management abilities.
- Deep understanding of customer behaviour, digital innovation, and market dynamics.
- Proficiency in using analytics platforms and campaign management tools like HPE.
Frequently Asked Questions
What are the eligibility criteria for the Portfolio Product Manager-NRI job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 5-10 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Portfolio Product Manager-NRI at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Portfolio Product Manager-NRI at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 5-10 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Portfolio Product Manager-NRI role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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