Portfolio Manager - NR

Job Summary

•    Drive portfolio revenue expansion through New Sales Revenue (NSR) generation, liability acquisition, and product penetration over the NR client organisation portfolio.
•    Increase Assets Under Management (AUM) through insurance, investment, and wealth solutions.
•    Grow deposit balances by acquiring and deepening Savings Account relationships and driving incremental deposit footings.
•    Provide sustainable portfolio development through Net New Money (NNM) acquisition and effective client organisation wallet share expansion.
•    Acquire and retain Priority-qualified customers while strengthening portfolio quality and profitability.
•    Strengthen customer engagement through proactive portfolio management, regular client organisation interactions, and needs-based financial advisory.
•    Guarantee superior customer experience by achieving CIP and Customer Satisfaction Score (CSS) objectives.
•    Uphold sound governance and risk discipline by guaranteeing timely completion of regulatory reviews, trigger reviews, and compliance expectations.
•    Partner with product, operations, and service teams to hand over seamless customer onboarding and servicing experience.
•    Monitor portfolio performance against defined KPIs and execute action plans to reach revenue, acquisition, and service targets.
•    Ensure Balanced Scorecard is qualified in a consistent manner

Main Responsibilities

Strategy
•    Drive client engagement in line with coverage model. Own client organisation portfolio for limited defined period of time.

Business
•    Drive profitable expansion of the Non-Resident (NR) portfolio through revenue generation, deposit acquisition, investment and insurance penetration, client acquisition, portfolio deepening, and disciplined risk and compliance management while handing over a superior customer experience.

Processes
•    Guarantee adherence to all internal and external regulations

People & Talent
•    NRI Process and Know-how -Relationship Management Abilities

Risk Management
•    Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or guarantee adequate reporting to Risk Committees

Governance
•    Follow Group code of conduct/zero audit finding/no mis selling/ no fraud

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, covering regulatory and business conduct, spanning Standard Chartered Bank. This includes understanding and guaranteeing compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Successfully and collaboratively recognise, escalate, mitigate and resolve risk, conduct and compliance matters.

Main stakeholders
•    NR Segment / Wealth Management

Competencies and Experience

•    Relationship Management
•    Sales Acumen 
•    Interpersonal Abilities
•    Communication

Qualifications

•    Graduate/Postgraduate/ MBA/ MMS/MA/M.sc
•    Certifications-IRDA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our customers, communities, and each other. We question the status quo, love a challenge and enjoy finding new openings to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you team up with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the customer at the heart of what we do
• Never settle, continuously striving to strengthen and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to create for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off such as annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human competencies, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your progress, with chances to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, over our teams, business functions and geographies - everyone feels respected and can realise their full potential.