Portfolio Manager-Credit Card at IDFC FIRST Bank

Job Description

Job Requirements

About the Role

The Portfolio Manager – Credit Card is responsible for resolving communication issues related to onboarding, activation, and other customer interactions. The role focuses on creating seamless, catchy, and clear customer communication across digital channels such as Web, Mobile App, Statements, SMS, Push Notifications, and Banners. The Portfolio Manager will also strategize new campaigns based on industry trends and data insights to enhance customer engagement and business performance.

Key Responsibilities

Primary Responsibilities

Manage ad-hoc campaign requests from Business, RCU, Auth, and Operations teams.
Coordinate with Data teams to arrange campaign bases.
Perform maker-checker activities for data and content (SMS/Email) and Closed User Groups (CUG).
Execute campaigns and obtain MIS reports including delivery reports, click-through rates (CTR), and business performance metrics.
Manage activation, spending, and business-as-usual (BAU) campaigns; propose new campaigns based on industry trends.
Generate winners lists and coordinate fulfillment with BIU and Operations.
Handle disputes related to campaigns.
Train Branch Operations Coordinators (BOCs), branch staff, and sales teams on campaigns and address related issues.

Secondary Responsibilities

Ensure effective communication and collaboration across internal teams to support campaign execution.
Monitor campaign performance and recommend improvements based on insights and feedback.

What We Are Looking For

Education

Graduation: Any Graduate
Post Graduation: MBA

Experience

2 years of experience, preferably in product management or marketing within the Credit Card business.

Skills and Attributes

Proven track record in product management or marketing, with experience in the Credit Card business.
Strong project management skills and ability to communicate recommendations effectively to executive management.
Excellent problem-solving skills.
Ability to collaborate and work effectively with cross-functional teams.
Strong written and verbal communication skills.

Frequently Asked Questions

What are the eligibility criteria for the Portfolio Manager-Credit Card job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 2-5 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Portfolio Manager-Credit Card at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Portfolio Manager-Credit Card at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 2-5 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Portfolio Manager-Credit Card role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Portfolio Manager-Credit Card

IDFC FIRST Bank — Mumbai, MUMBAI