Operations Specialist - Retail Assets Operations at IDFC FIRST Bank

Job Description

Job Requirements

About the Role

We are seeking an Operations Specialist – Retail Assets Operations (E) to join our Loan Servicing – Retail Asset Operations team. This role is focused on managing loan servicing activities, including EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking. The ideal candidate will ensure timely and accurate closure of service requests while driving operational excellence and digital integration across systems.

Key Responsibilities

Primary Responsibilities

Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.
Track and ensure timely closure of service requests within defined TAT.
Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.
Collaborate with PAN India collections and customer service teams, demonstrating strong communication and interpersonal skills.
Drive digital system integrations across multiple applications.
Create and execute test scenarios for system enhancements and developments.
Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.
Collaborate with internal stakeholders to define and implement system requirements.
Monitor and drive quality and SLA adherence within the unit.
Promote automation and process improvement initiatives.
Ensure compliance with audit requirements and manage audit processes effectively.

Secondary Responsibilities

Act as a subject matter expert for projects related to recurring payments, BRD preparation, sprint planning, and system testing.
Utilize tools such as SAS, Visio, and PowerPoint for project tracking and documentation.
Possess knowledge of digital integrations, NPCI products, and mandate management systems.
Demonstrate proficiency in Finn One or other lending systems, including API integrations.

Education

Graduation: Graduate in any discipline from a recognized institution.

Experience

Minimum 3 years of relevant experience in loan servicing and retail asset operations.

Skills and Attributes

Proficiency in loan management systems like FinnOne.
Strong communication and interpersonal skills.
Technical aptitude for digital system integration.
Experience in system testing and scenario creation.
Leadership skills with experience managing small teams.
Ability to drive collaboration across departments.
Focus on quality, SLA management, and process automation.
Familiarity with audit processes and compliance.
Expertise in project management tools and digital payment systems.

Frequently Asked Questions

What are the eligibility criteria for the Operations Specialist - Retail Assets Operations job at IDFC FIRST Bank?

Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.

What are the primary responsibilities of a Operations Specialist - Retail Assets Operations at IDFC FIRST Bank?

The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Operations Specialist - Retail Assets Operations at IDFC FIRST Bank.

Is prior experience required for this position?

This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.

What skills are important for this role?

Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.

How do I apply for the Operations Specialist - Retail Assets Operations role at IDFC FIRST Bank?

You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.

Operations Specialist - Retail Assets Operations

IDFC FIRST Bank — Thane, THANE