Operations Specialist - Retail Assets Operations
IDFC FIRST Bank — Thane, THANE
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Job Description
Job Requirements About the Role
We are looking for an Operations Specialist – Retail Assets Operations (E) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for managing loan servicing activities such as EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking. The ideal candidate will ensure timely resolution of service requests, drive digital system integrations, and support process improvements and automation initiatives.
Key Responsibilities
Primary Responsibilities
- Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.
- Track and ensure timely closure of service requests within defined turnaround time (TAT).
- Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.
- Communicate effectively with collection and customer service teams across India.
- Drive digital system integrations across multiple applications.
- Create and execute test scenarios for system enhancements and developments.
- Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.
- Collaborate with internal stakeholders to define and implement system requirements.
- Monitor and drive quality and SLA adherence within the unit.
- Promote automation and process improvement initiatives.
- Ensure compliance with audit requirements and manage audit processes effectively.
Secondary Responsibilities
- Serve as a subject matter expert for projects related to recurring payments, BRD preparation, sprint planning, and system testing.
- Utilize tools such as SAS, Visio, and PowerPoint for project tracking and documentation.
- Demonstrate knowledge of digital integrations, NPCI products, and mandate management systems.
- Be proficient in FinnOne or other lending systems, including API integrations.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
Experience
- Minimum 2 years of relevant experience in loan servicing and retail asset operations.
Skills and Attributes
- Proficiency in loan management systems like Finn One.
- Strong communication and interpersonal skills.
- Technical aptitude for digital system integration.
- Experience in system testing and scenario creation.
- Leadership skills with experience managing small teams.
- Ability to collaborate across departments.
- Focus on quality, SLA management, and process automation.
- Familiarity with audit processes and compliance.
- Expertise in project management tools and digital payment systems.
- Commitment to customer-centric service delivery aligned with organizational values.
Frequently Asked Questions
What are the eligibility criteria for the Operations Specialist - Retail Assets Operations job at IDFC FIRST Bank?
Eligibility typically includes the qualifications and experience outlined in the job description above, with around 0-2 Years years of relevant experience expected for this role.
What are the primary responsibilities of a Operations Specialist - Retail Assets Operations at IDFC FIRST Bank?
The key responsibilities for this role are detailed in the Key Responsibilities section above, covering the core duties expected of a Operations Specialist - Retail Assets Operations at IDFC FIRST Bank.
Is prior experience required for this position?
This role requires around 0-2 Years years of relevant experience, as specified in the job listing. Please refer to the Qualifications & Experience section above for full details.
What skills are important for this role?
Skills relevant to this position are outlined in the Qualifications & Experience section above. In general, strong communication, domain knowledge, and the ability to meet role-specific targets are valued across similar BFSI positions.
How do I apply for the Operations Specialist - Retail Assets Operations role at IDFC FIRST Bank?
You can apply directly using the Apply Now button on this page, which will take you to IDFC FIRST Bank's application process for this role.
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